IT Field Support Technician - T2 / Second Line

We’re looking for an experienced Second Line IT Field Technician to join our growing team, providing onsite IT support to schools across the Harrow/High Wycombe area.

Working as part of a fast-growing Managed Service Provider (MSP), you’ll deliver outstanding technical support, troubleshoot hardware and software issues, and help ensure schools’ IT systems operate efficiently. This is a varied, customer-facing role where no two days are the same., * Provide onsite second-line technical support across multiple school sites

• Diagnose and resolve hardware, software and network issues
• Install, configure and maintain computers, laptops and peripherals
• Manage user accounts, permissions and device configuration
• Monitor and troubleshoot network infrastructure, including VPNs, LANs, DNS and Firewalls
• Deploy software, updates and security patches
• Record and manage support requests using Halo
• Carry out routine system maintenance, backups and updates
• Work collaboratively with colleagues to deliver excellent customer service

• Level 4 industry-specific IT qualification
• Minimum two years’ experience in an onsite or field-based Second Line IT Support role
• Strong working knowledge of Microsoft Intune
• Demonstrable experience with Windows Server, Microsoft 365, Google Workspace, Windows OS, Android and iOS
• Demonstrable experience with VPNs, LANs, DNS and Firewalls
• Strong troubleshooting and analytical skills
• Excellent communication and customer service skills
• Well organised with the ability to work independently and as part of a team
• Full UK driving licence (maximum three penalty points) and access to your own vehicle
• Right to work in the UK
• Able to travel between school sites within approximately one hour of Harrow/High Wycombe

Desirable Experience

• Previous experience working within a Managed Service Provider (MSP)
• Comfortable working in a fast-paced, structured environment, * in person/field Second Line IT support: 2 years (required)

Pulled from the full job description

• Annual leave
• Employee discount
• Sick pay
• Bereavement leave
• Employee assistance programme
• Free parking
• Additional leave, * £28,000-£34,000 per year
• Annual salary reviews and structured pay progression
• 23 days annual leave plus bank holidays
• Enhanced sick pay
• Health Cash Plan
• Contributory pension scheme
• Commission opportunities (where applicable)
• Employee Assistance Programme
• Ongoing training and career development
• Discounts on gym memberships, technology, cinema tickets and more
• Microsoft Surface Laptop
• Uniform provided
• Salary sacrifice electric vehicle scheme

Why Join Concero UK?

At Concero UK, we pride ourselves on delivering exceptional IT support while fostering a culture built on innovation, collaboration and continuous improvement. You’ll be joining a supportive, growing business where your ideas are valued and your development is encouraged., * Additional leave

• Bereavement leave
• Company events
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Sick pay, Licence/Certification:
• full UK driving licence with no more than 3 penalty points? (required)
• Level 4 industry specific qualification (required)

Work authorisation:

• United Kingdom (required)