Desktop Support Technician

We kindly ask that recruiters, agencies, and third parties do not contact us regarding this role. We are only considering applications submitted directly by candidates., Job Title: Desktop Support Technician Location: Primary assignment at a designated client site located in Colorado Springs, CO

This role may support additional nearby client locations within the same city or region, as needed by the business.

Schedule: Monday-Friday; 8am - 5pm, Technical Support

Provide timely support for hardware and software issues for both Windows and Mac environments

Troubleshoot remotely using VNC and KVM switch

Reimage systems, install OS and standard software (onsite and remote)

Coordinate warranty support with Dell and schedule onsite service when needed

Resolve common technical issues, including:

Network connectivity

System crashes/blue screens

Printing problems

Virus removal

Basic administration and troubleshooting of:

DHCP / DNS

Active Directory

VPN and remote access tools

Windows domain account issues

Wireless connectivity and hotspots

Collaborate with the network team on basic troubleshooting tasks

Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service

Deliver prompt and courteous user support via:

Wolken ticketing system (incident resolution and device lifecycle tasks)

Google Chat and Gmail (Outlook familiarity is a plus)

Zoom Calling and Zoom video conferencing

Maintain a positive user experience with clear communication and professionalism

Asset & Inventory Management

Maintain accurate records of hardware assets

Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties

Assist with software and process testing and validation

Create clear, user-friendly technical documentation

Provide 1:1 or group technical training (remote or in-person)

Support office signage placement and daily ticket review/assignment tasks

May require occasional travel to other office locations

Work Schedule & Benefits

Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)

No weekend or after-hours support expected (exceptions for special projects), This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it.

Travel Expectations

Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions.

Overview We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences., * 1-2+ years in a desktop support or corporate helpdesk environment preferred

• Technically inclined and eager to learn new tools and platforms
• Clear and concise communicator with the ability to explain technical concepts to non-technical users
• Familiar with Windows 10/11; Mac OS experience is a plus
• Skilled in teamwork and conflict resolution in a professional setting
• Self-starter with strong follow-through and attention to process
• Able to work independently while following team procedures and protocols

Paid holidays, vacation, and sick leave

401(k) plan

Medical, dental, and vision insurance

Structured onboarding and training

Modern workspaces and innovative technology

Supportive, team-oriented culture with strong work-life balance