Analyst Senior Implementation

• Run small-scope projects independently as both Project Manager and Technical Analyst
• Serve as Technical Analyst on larger, multi-product, cross-functional implementation projects
• Manage client expectations, scope, and escalations through go-live and stabilisation phases
• Lead client calls, training sessions, and on-site go-live and hypercare support
• Ability to engage and coordinate other technical resources as needed during complex implementations, Client is looking for resources with US Banking experience, specific to Print and Mail / Check Capture / Image Processing domain

The resource should have experience implementing any platform solutions in large or community banks for print/ mail production ; Familiarity with check capture/remittance platforms and lock-box processing

• Senior-level SME and individual contributor delivering FIS imaging and distributed capture solutions across ImageCentre, Voyager, Chargeback Manager, DirectLink, CCX, FXD, DLM, and DLC platforms

• Operates as both Project Manager and Technical Analyst on small projects; lead Technical Analyst on larger, complex, multi-product cross-functional engagements

• SME designation expected on assigned platforms - provides authoritative guidance, solutioning, and escalation support to clients and internal teams, * Chargeback Manager - SME-level; review and solution client chargeback and return item processing requirements

• CCX / FXD - merchant and mobile distributed capture; SME to strong resource depending on assignment

• DLM / DLC - distributed capture management; configuration and deposit lifecycle support

• DirectLink - product-to-product migrations, add-on/work order projects; Host Integration knowledge

Project & Client Management

• Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst

• Lead Technical Analyst on large, multi-product, cross-functional implementation engagements

• Review client requirements and relay to appropriate technical resources where needed; coordinate cross-team delivery

• Manage scope, escalations, and client expectations through go-live and stabilisation phases

• Lead client calls, training sessions, and on-site (or remote) go-live and hypercare support

• Up to 25% travel to client sites for installation, training, and go-live support (profile-dependent), Client is looking for resources with US Banking experience, specific to Print and Mail / Check Capture / Image Processing domain, * Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst

• Lead Technical Analyst on large, multi-product, cross-functional implementation engagements

• Drive requirements gathering, solution design, and delivery sign-off with client stakeholders

• Manage scope, escalations, and client expectations through go-live and stabilisation phases

• Coordinate and guide junior technical resources; serve as escalation point within the delivery team

Client is looking for resources with US Banking experience, specific to Print and Mail / Check Capture / Image Processing domain The resource should have experience implementing any platform solutions in large or community banks for print/ mail production ; Familiarity with check capture/remittance platforms and lock-box processing

• Mid-level implementation specialist (Intermediate years experience) delivering FIS imaging and payments solutions across distributed capture, ATM, ImageCentre, DirectLink, and remittance platforms
• Operates as both Project Manager and Technical Analyst on small projects; serves as Technical Analyst on larger multi-product, cross-functional engagements
• Client-facing role requiring strong communication, requirements gathering, and independent solutioning ability
• Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live

Functional & Domain Knowledge

• Strong financial industry and items processing domain knowledge across banking and payments
• Merchant and mobile distributed capture workflows - understanding of end-to-end deposit lifecycle
• ATM image deposit knowledge including capture, balancing, and exception handling
• Image Cash Letter (ICL) processing; Duplicate Detection configuration and management
• Familiarity with teller and distributed capture environments within banking institutions

Platform & Application Knowledge

• CCX / FXD - merchant and mobile distributed capture platform; core competency across majority of profiles
• DLM / DLC - distributed capture management and configuration (required for multi-product profiles)
• ATM Express - ATM image deposit processing and configuration knowledge
• ImageCentre - installer, configuration, and training proficiency; Duplicate Detection knowledge
• DirectLink - product-to-product migration experience; teller and distributed capture configuration
• Voyager - implementation and support knowledge; Image Cash Letter (ICL) processing, * Strong SQL knowledge - querying, data validation, troubleshooting, and implementation support
• Strong item processing knowledge spanning merchant capture, mobile capture, teller, distributed, and ATM image deposit channels
• Deposit settlement and balancing knowledge across distributed capture environments
• Sort pattern and logic knowledge; ability to review and configure client capture requirements
• Requirements gathering, gap analysis, and technical solutioning; cross-team collaboration
• Product-to-product migration delivery; add-on and work order technical project execution

Soft Skills & Work Requirements

• Excellent written and verbal communication; strong training and documentation skills
• Ability to review client requirements and relay to appropriate technical resources where needed
• Attention to detail, independent judgment, and quality focus across all deliverables
• Adaptability and resilience; ability to manage multiple priorities in deadline-driven environments
• Must be available to work US business hours (North America client base)

• After-hours and weekend availability required for minimum 2 weeks post go-live per new client, * Client-facing role requiring excellent communication, requirements translation, and stakeholder management with US-based banking clients

• Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live

Functional & Domain Knowledge

• Excellent financial industry and item processing domain knowledge across banking and payments

• Merchant and mobile distributed capture workflows - end-to-end deposit lifecycle and exception handling

• Branch capture and teller capture workflows; sort pattern configuration within banking environments

• Image Cash Letter processing, Duplicate Detection, and Chargeback / Return Item Processing

• Host Integration knowledge; familiarity with banking ERP, check clearing, and remittance platforms

Platform & Application Knowledge

• ImageCentre - SME-level; installer, configuration, training, Duplicate Detection, and multi-version expertise

• Voyager - SME-level; Image Cash Letter (ICL) and Return Item Processing configuration and support, * Strong SQL knowledge - querying, data validation, troubleshooting, and implementation support across all platforms

• Strong to excellent item processing knowledge spanning merchant, mobile, teller, branch, and distributed capture channels

• Excellent sort pattern and logic knowledge - review, configure, validate, and optimise client capture requirements

• Image Cash Letter (ICL) and Return Item Processing - review client requirements and provide efficient, supportable solutions

• Deposit settlement and balancing knowledge across distributed capture environments (CCX/FXD/DLM/DLC)

• Requirements gathering, gap analysis, technical solutioning; product-to-product migration and add-on project delivery

Soft Skills & Work Requirements

• SME-level depth on assigned platforms - mentors junior resources and provides cross-training

• Excellent training and documentation skills; contributes to standards, runbooks, and best-practice guidelines

• Strong written and verbal communication; presents solutions clearly to technical and non-technical stakeholders

• Independent judgment and cross-team collaboration; ability to coordinate multiple resources under pressure, The resource should have experience implementing any platform solutions in large or community banks for print/ mail production ; Familiarity with check capture/remittance platforms and lock-box processing

• Senior individual contributor and SME delivering FIS imaging and distributed capture solutions (DLM, DLC, ImageCentre, DirectLink) for banking and financial institution clients

• Leads small projects independently as both Project Manager and Technical Analyst; serves as lead Technical Analyst on larger, complex, multi-product engagements

• Subject Matter Expert (SME) status required - brings deep platform expertise, cross-team solutioning ability, and independent judgment to every engagement

• Client-facing role; must maintain strong communication, stakeholder management, and relationship skills with US-based clients

• Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live

Functional & Domain Knowledge

• Excellent merchant and mobile distributed capture domain knowledge across banking environments

• Deep understanding of teller and distributed capture workflows and deposit lifecycle management

• Item processing knowledge across capture channels - merchant, mobile, teller, and ATM

• Deposit settlement, balancing, and exception handling across distributed capture platforms

• Familiarity with banking ERP, check clearing, and remittance processing environments

Platform & Application Knowledge

• DLM (Distributed Capture Management) - SME-level knowledge; configuration, troubleshooting, and client solutioning

• DLC (Distributed Capture) - SME-level knowledge; merchant and mobile distributed capture workflows

• ImageCentre - general SME resource; installer, configuration, and multi-version knowledge

• DirectLink - SME resource with focus on product-to-product migrations and add-on/work order projects

• Cross-platform integration awareness; ability to scope and deliver multi-product implementations, * Strong to excellent SQL knowledge - querying, data validation, troubleshooting, and implementation support

• Strong item processing knowledge including merchant capture, mobile capture, teller, and distributed capture channels

• Deposit settlement and balancing knowledge across distributed capture environments (DLM/DLC profiles)

• Excellent sort pattern and logic knowledge - review, configure, and validate client capture requirements

• Requirements gathering, gap analysis, and technical solutioning; cross-team collaboration and resource coordination

• Product-to-product migration delivery; add-on and work order technical project execution

Soft Skills & Work Requirements

• SME-level depth expected - able to mentor, cross-train, and provide guidance to junior analysts

• Excellent written and verbal communication; able to present complex solutions clearly to clients and stakeholders

• Strong documentation skills; contributes to standards, runbooks, and best-practice guidelines

• Independent judgment and decision-making; minimal supervision required

• Must be available to work US business hours (North America client base)

• After-hours and weekend availability required for minimum 2 weeks post go-live per new client, * Must be available to work US business hours (North America client base)

• After-hours and weekend availability required for minimum 2 weeks post go-live per new client Analyst II, Implementation/ Analyst Senior Implementation / Analyst Lead, Implementation1bankingN/AC2C,W-2,1099,C2H,Part Time,Full Time,Other,Intern,Pass Through,Contract,SOLUTIONS,Hourly,Contract to Perm,W2,W2 - Profit Sharing,Sub-con,Permanent,Full TImeUnited States