IT Help Desk Technician

The Help Desk Technician’s role is to provide customer support and technical assistance to customers who are using software, hardware or other computer systems and need help completing a business task or troubleshooting problems through diagnostic tests. Support and Technical assistance can be provided by telephone, chat, email, ticket, remote access to their computers or hands-on help in person. Identifies and learns appropriate software and hardware used and supported by Grand River Hospital District (GRHD).

• Tasks include fielding incoming requests from customers by telephone, email or the ticketing system in a professional and courteous manner.
• Main area of ticket responsibility includes routine issues (e.g. password resets, create new network users accounts, updates users network access, creates email distribution lists, installs or move workstations, printers, copiers, scanners, telephones, and hardware repairs).
• Documents all pertinent customer identification information including name, department, phone number and the nature of the problem or issue.
• Documents help desk problem solving processes and activities in ticket.
• Performs post-resolution follow-ups.
• Participates in maintaining equipment inventory and asset tagging GRH’s equipment.
• Install desktop software applications as needed.
• Create or maintain desktop Image.
• Apply Microsoft patches, Antivirus and SafeEnd protection to the workstations.
• Prioritizes and escalates problems to the appropriate technician as necessary.

• Associate’s degree in computer science or related field preferred.
• 0-2 years of professional experience in a similar role preferred.
• Experience in the healthcare industry is preferred.
• Familiarity with Windows and MAC operating systems.
• Some application support experience, including virus protection and remediation of infected workstations, preferred.
• Hardware troubleshooting experience preferred.

• On-call response required within one hour at Grand River Hospital District, 501 Airport Road, Rifle, CO 81650.

What We Offer

Our total rewards package includes

• Pay Range: $20.43 - $29.76/hour (based on experience)
• Shift Differentials: $2-$4/hour for nights and weekends
• PRN Differential: 10% differential in addition to base rate salary
• Perks: Flexible scheduling, employee assistance program, access to outdoor recreation, and more!

Compensation may vary outside this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience.

At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care.