IT Generalist

We’re a fast-moving, creatively driven company with a small but mighty team-and we’re looking for a hands-on, highly adaptable IT Generalist to be our go-to tech expert. This isn’t your typical siloed IT role. You’ll be the sole IT lead, responsible for keeping our systems humming while jumping in wherever needed to support operations. If you thrive in dynamic environments, love solving problems across hardware, software, and systems, and enjoy being the person everyone turns to when things go sideways-you’ll fit right in. Responsibilities Core IT Duties

• Troubleshoot and maintain hardware (workstations, server, networking gear, IoT devices)
• Manage software issues across OS platforms and applications
• Administer access controls, user permissions, and account provisioning
• Maintain and update ERP and ancillary systems for cross-platform compatibility
• Oversee VOIP telecommunications and ensure uptime across all tech systems
• Support and maintain 3rd-party SaaS tools used across departments

Operational Support (as needed)

• Assist with order processing via our OMS system
• Help maintain inventory accuracy and data integrity
• Jump in on pick/pack tasks or other team needs when extra hands are required

• Broad technical knowledge across hardware, software, networking, and SaaS
• Experience with ERP systems, OMS platforms, and cross-platform environments
• Strong troubleshooting skills and a proactive, solution-oriented mindset
• Friendly, collaborative attitude-able to support non-technical teammates with patience
• Highly self-sufficient and comfortable wearing multiple hats
• Thrives in fast-paced, non-repetitive environments
• Strong organizational skills and attention to detail
• Must be able to work on-site in Placentia, CA (this is not a remote role), * 2+ years experience in IT support or systems administration
• Familiarity with small business operations and multi-role environments
• Experience with VOIP systems, IoT devices, and SaaS integrations
• Basic understanding of inventory systems and order management workflows
• Bonus: Experience with Shopify, Amazon Seller Central, or similar platforms

Pulled from the full job description Food provided Snacks provided, * Competitive salary

• Free food & snacks
• Training & development