Product Support Specialist SaaS

Our software powers point of sale, inventory, warehouse management, purchasing, eCommerce, promotions, and more.

We’re looking for someone who’s smart, curious, and likes solving problems.

This isn’t a traditional support job where you answer the same questions every day. You’ll work directly with customers, developers, QA, and project managers to troubleshoot issues, investigate problems, and help improve our products.

If you enjoy learning how software works and want real responsibility, we’d like to meet you.

What You’ll Do

• Help customers solve technical issues across our platform.
• Investigate software behavior and troubleshoot problems.
• Gather the information needed to investigate issues, including logs, screenshots, videos, and other technical details.
• Reproduce issues before escalating them whenever possible.
• Work closely with developers to investigate and resolve customer issues.
• Track issues through to resolution and keep customers informed along the way.
• Test fixes before they’re released to customers.
• Contribute to documentation and help improve how we support our customers.

• Someone who enjoys solving problems.
• Strong communication skills.
• Curious, organized, and eager to learn.
• Someone who takes ownership instead of waiting for someone else.
• Comfortable working with both customers and software engineers.
• Able to manage multiple priorities without losing track of the details.

Experience in technical support, IT, SaaS, retail technology, or business software is helpful but not required.

Technical skills that are a plus

• REST APIs
• JSON
• JavaScript
• HTML/CSS
• SQL
• Browser Developer Tools
• Postman or similar API tools

• You’re the person people come to when something isn’t working.
• You like figuring out why something broke instead of guessing.
• You enjoy learning new technology.
• You’d rather solve a difficult problem than do the same task every day.
• You want a job where you’ll keep learning and have room to grow.

What We Offer

• Real ownership from day one.
• Direct access to engineers and product teams.
• A fast-paced environment where your work has an impact.
• Opportunities to grow into implementations, customer success, or solutions engineering as you develop your skills.

Pay: From $40,000.00 per year

We’re a multinational software company building a modern retail platform used by businesses around the world.