SAP Key User - S/4HANA (Process & Projects)

In this role, you will be a business-facing expert responsible for governing, optimizing, and supporting Sales & Distribution (SD) processes within the SAP S/4HANA environment. This role acts as part of the SAP Implementation Team that acts as the critical bridge between business stakeholders and IT/SAP teams, ensuring that local Order-to-Cash (O2C) processes are standardized, efficient, and aligned with business objectives.

This position will play a key role in S/4HANA local/ business area (BA) implementations, enhancements, and continuous improvement initiatives, driving process excellence across sales order management, pricing, delivery, billing, and customer master data.

This role is Hybrid 3 days a week at any ContiTech site in the US.

HOW YOU WILL MAKE AN IMPACT

Process Ownership & Governance

• Own and standardize local end-to-end Order-to-Cash (O2C) processes (order entry, delivery, billing, invoicing, returns).
• Drive harmonization of SD processes across regions, plants, and distribution centers.
• Ensure alignment with BA/ global templates, best practices, and compliance requirements.
• Creator and owner of the local and business area repository for SAP work instructions developed by applying business knowledge to SAP processes.

SAP S/4HANA SD Expertise

• Act as the functional expert for SAP SD in S/4HANA.
• Customer master, Sales orders, Route Schedules, pricing, billing, quoting, accruals, rebates, credit management, etc.
• Ensure proper integration with MM, FI, and logistics processes

Business-IT Interface

• Translate business requirements into SAP functional specifications.
• Serve as the primary liaison between business users and SAP/IT teams
• Support workshops, fit-gap analysis, and solution validation for local and BA projects.

Implementation, Testing & Quality Assurance

• Lead SD workstream for local activities in S/4HANA implementations and rollouts.
• Ensure proper cleansing and validation of data under the core SD elements.
• Support, define and execute functions related to:
• Fit Gap Analysis, Test Scenarios, Testing (unit, integration, UAT, etc.), Cutover & Hyper-care
• Validate system changes to ensure alignment with business processes.
• Ensure data accuracy and process stability before go-live
• Contribute and test for local/ BA process and system enhancements.

User Training & Adoption

• Act as a trainer and Subject Matter Expert for business users.
• Develop local and BA training materials and SOPs.
• Drive user adoption and best practice usage across the organization.

Operational Support & Continuous Improvement

• Provide support for SD-related issues and root cause analysis.
• Identify process inefficiencies and drive improvement initiatives.
• Ensure system performance and continuous optimization of sales operations.
• Creation of IT work request after troubleshooting and manage the completion and communication of status to completion with business users for SAP

• Bachelor’s degree in Information Technology, Business Administration, Engineering, Project Management, Supply Chain Management, or a related field or 4+years of experience in lieu of a degree
• 2+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
• Experience in SAP or SAP S/4HANA implementations or rollouts
• Proven experience in Order-to-Cash process optimization
• SAP SD or S/4HANA certification (preferred)
• Proven leadership, communication, presentation, and stakeholder management skills.
• Up to 50% travel required

ADDITIONAL WAYS TO STAND OUT

• Knowledge of SAP modules including FI/CO, MM, SD, PP, EWM, and/or TM.
• 5+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
• Experience in global or multi-site implementations.
• Familiarity with data migration, system integrations, testing strategies, and change management frameworks.
• SAP S/4HANA SD configuration and Fiori apps
• Integration with MM, FI, and supply chain processes
• Understanding of IDOCs, interfaces, and data flows

Key Competencies

• Strategic Planning
• Training
• Change Management
• Problem Solving
• Conflict Resolution

• Decision Making

• Communication & Presentation Skills Process standardization and continuous improvement
• Strong ownership and accountability mindset

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.

Pulled from the full job description

• Tuition reimbursement
• 401(k) matching
• Paid time off
• Employee discount
• Employee assistance program, * Immediate Benefits
• Paid Time Off
• Tuition Assistance & Employee Discounts
• Employer 401(k) Match
• Competitive Bonus Programs
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional
• And many more benefits that come with working for a global industry leader!

Continental is a leading tire manufacturer and industry specialist that develops and produces sustainable, safe and convenient solutions for automotive manufacturers as well as industrial and end customers worldwide. Founded in 1871, the company generated sales of €39.7 billion in 2024 and currently employs around 95,000 people in 54 countries and markets.

ContiTech is one of the world’s leading industry specialists. The Continental group sector offers its customers connected, environment-friendly, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 39,000 employees in more than 40 countries and sales of some 6.4 billion euros (2024), the global industrial partner is active with core branches in Asia, Europe and North and South America.