Systems Administrator

The Systems Administrator monitors and supports systems and systems infrastructure solutions to advance NETCOM’s organizational goals and objectives. The position provides advanced-level technical expertise, as well as escalation support, for all managed systems, infrastructure, and services. The Systems Administrator actively works on multiple technical projects simultaneously. In addition, as a member of the Systems team, the Systems Administrator maintains shared responsibility for day-to-day technical support of the organization’s workstations.

• Respond to trouble tickets and perform troubleshooting on the systems supporting the Joint Management Network infrastructure
• Maintain and administer systems standards, documentation, processes, and procedures
• Work with other departments to activate services and assists with problem resolution as required
• Prepare written reports and other documentation necessary to communicate ideas, concepts, and details necessary to accomplish specific goals
• Serve as the next level for troubleshooting, diagnosing, and repairing systems related impairments
• Perform training for fellow technical professionals and customers
• Monitor and handle unscheduled and scheduled maintenance work
• Ability to craft effective methods and procedures for group procedures
• Establish and recommend systems infrastructure policies and standards for the team and organization.
• Monitor performance, security, and availability of the server environment. Recommend changes in technologies and practices to improve these metrics.
• Following a build process: plan, build and implement virtual Windows and Linux servers Enforce security controls and maintain operation readiness
• Provide general support activities to restore service in break/fix situations
• Manage and maintain equipment and peripherals for the Global Management Team

• Experience with VMware products
• Experience with Windows Sever and Active Directory including Local Group and Security Policies
• Excellent time management skills and ability to balance multiple priorities
• Self-motivated and works well in a diverse team environment with the ability to meet deadlines
• Proficiency with Windows Server 2012 (R2) and 2016
• Capable to interpret system configuration event log
• Team Player with strong communication, organizational, and interpersonal skills.
• Self-motivated, with keen attention to detail and excellent judgment skills
• Capable of writing technical procedures that assist personnel on “how to” scenarios, as needed.
• Able to create and/or modify scripts (batch/PowerShell)
• Clearance: Must possess a Secret Security Clearance and be capable of obtaining and maintaining a Top Secret/SCI Security Clearance.
• Certifications: Must meet DoD 8570 requirements for IAT Level III Certification - CISSP, CASP CE, GCIH, or CISA, upon hire.
• Computing Environment Certification also required, i.e.; Microsoft Certified Systems Associate (MCSA), minimum. Microsoft Certified Systems Engineer (MCSE), preferred.
• Attendance: Must have the ability to work 8-hour shifts in an environment that requires 7 days/24 hour support.

DESIREABLE KEY TECHNOLOGIES:

• VMware
• Windows Server and Desktop
• BMC Remedy ITSM
• InfoVista
• Riverbed
• RedSeal
• NetCool
• ACAS

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