IT Program Manager

The Senior IT Program Manager will serve as the single point of accountability for program delivery, client engagement, team performance, and contract profitability. The Senior IT Program Manager will also lead executive stakeholder engagement, customer adoption, and financial performance. This role requires experience leading federal IT programs, managing profit and loss, and supporting secure operational environments such as corrections, detention, law enforcement, or public safety., * Lead the full program lifecycle, from pilot deployment through enterprise-wide implementation and steady-state operations.

• Manage program budget, cost control, forecasting, profit and loss, and executive reporting.
• Serve as the primary contact for federal stakeholders, contracting officers, COR/COTR representatives, and client leadership.
• Lead business process analysis, workflow integration, training, onboarding, service desk operations, user support, and customer adoption.
• Coordinate cybersecurity monitoring, compliance, audit readiness, and secure deployment across approved environments.
• Manage milestones, risks, issues, change control, deliverables, and performance reporting.
• Build KPI dashboards measuring customer adoption, utilization, service levels, operational performance, compliance, and return on investments (ROI).
• Lead implementation, training, service desk, cybersecurity, and compliance team members.
• Identify opportunities to expand the program to additional facilities, agency components, or related AI-enabled use cases.
• Ensure compliance with federal acquisition, data governance, cybersecurity, and contract requirements.
• Travel nationwide during deployment and implementation activities (approximately 25% of time)

• 15+ years of IT program or project management experience, including large-scale implementation and operations programs.
• Experience supporting federal government contracts as a consultant or contractor.
• Experience in corrections, detention, law enforcement, public safety, or similar mission-critical environments.
• Proven experience managing program budgets, profitability, forecasting, and profit and loss responsibility.
• Experience with federal contract vehicles such as GSA MAS, GWACs, IDIQs, or OTAs.
• Ability to lead cross-functional teams across technology, training, service desk, cybersecurity, compliance, and operations.
• Strong program governance skills, including risk management, milestone tracking, change control, reporting, and deliverables management.
• Excellent communication skills with experience briefing senior and executive level management, government officials, or board of directors.
• Working knowledge of secure government IT environments, cloud deployments, cybersecurity, and compliance requirements.
• Bachelor’s degree in information technology, Business Administration, Public Administration, Criminal Justice, or related field.
• Active DoD Top Secret clearance or eligibility for a Top-Secret clearance required., * Experience supporting DHS or comparable federal public safety agencies.
• PMP, PgMP, or equivalent certification.
• Experience implementing AI-enabled solutions an exceptional plus - language access, translation, or transcription technologies.
• Experience establishing or scaling service desk operations.

IMRI offers top-tier benefits that include: medical coverage through nationally recognized carriers, ancillary coverages, paid vacation and sick leave in compliance with all state and local laws, 401(k) with company match, company paid life insurance and LTD, and several additional voluntary coverages.

Pay will be commensurate with the experience, skills, and qualifications that the candidate brings to the position.