Information Technology Specialist

The IT Specialist supports the daily operation, security, and reliability of the Bank’s technology infrastructure. Under direction of the IT Manager and within a highly regulated financial environment, this role provides handson administration of workstations, user accounts, telecommunications systems, and cloudbased services. The incumbent will assist in management of inventory and support of users, workstations, peripherals, applications, releases, and report writing.

Working closely with the IT Manager, the IT Specialist helps ensure that the Bank’s technology systems support operational efficiency, regulatory compliance, and the strategic goals of the Bank.

Primary Responsibilities:

• The position serves as a primary resource for on-site technical support, responding to hardware, software, and accessrelated requests from employees across all Bank locations
• Monitor applications releases, review release notes, and ensure business lines are properly educated and prepared
• Assists with maintaining information security controls and monitoring processes
• Be a subject matter expert in the Bank’s report writing tools
• Strong analytical skills, professionalism, confidentiality, and customer service skills are essential, as the role interacts regularly with Bank staff, auditors, examiners, and third parties

• A Bachelor’s or Associate’s Degree in Information Technology
• 1-2 years of experience in Help Hesk and IT Administration
• Strong knowledge of Active Directory and the MS365 Cloud environment
• Experience with SharePoint is a plus
• Experience with Power BI is a plus
• Excellent analytical, research and troubleshooting skills
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in high-pace environments

The ideal candidate must be able to work both independentlycollaboratively in a high-paced environment. Must have excellent analytical, research, and troubleshooting skills as well as strong writtenverbal communication skills.

This position is in-person and requires the ability to work at our Fleetwood location daily with the ability to travel to our other branch locations as needed.

Pulled from the full job description

• Referral program
• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, Fleetwood Bank offers a competitive benefit and salary package, including generous PTO, 401k plan with company match, and 100% company paid health and insurance benefits for employees., * Company paid medical/Rx insurance
• Dental insurance
• Vision insurance
• Life insurance
• FSA/HSA options
• Company paid short and long-term disability
• 401(k)Roth with a company match that is 100% vested from day 1
• Generous Paid Time Off (PTO)
• Volunteer Time Off Program
• Employee Referral Incentive Program
• Tuition reimbursement