Application Support System Engineer Service

The IT-TI Data & App Support department is looking for an application support engineer. This candidate will be part of the Data and Application Support team, which is responsible for deploying all in-house developed applications running in Acceptance & Production, and which manages some core shared applications and middleware to support those applications (like Microsoft SQL Server, MongoDB, RabbitMQ, …). Some of these deployment environment have stringent security constraints, and the candidate should exhibit a working knowledge of authentication, authorization, firewalls and deep security. More and more applications are being deployed on Linux servers, and as such the team needs to expand his knowledge to both Windows and Linux deployment. In addition to that, team members are also responsible for the validation and execution of Disaster Recovery Plans (DRP) and are involved in Business Continuity plans. We are looking for a medior-to-senior profile, eager to learn, and able to learn quickly., * Assist on day-to-day operational tasks like deploy and update all in-house developed applications in acceptance & production environments (mostly Windows IIS & SQL based).

• Assist on application server architecture for deployment of new applications: analyse requirements, assist on the design, and setup/deploy the application in acceptance and production environments.
• Contribute to and validate the technical and infrastructure parts of DRP and BCP documents, as well as being involved in their execution.
• Interface with (mainly IT) clients.
• Second-line troubleshooting of issues.
• Configuration of F5 load balancing VIPs for web applications.
• Supporting implementations on core applications: RabbitMQ, Redis Cache and other shared technologies - knowledge of these products is a nice to have.
• Ensure optimal 2nd/3rd level (interface to Microsoft and other 3rd parties) support.
• Keep operating and installation documentation for the above areas up to date.
• Be part of the duty role (24/7, 1 in 6 weeks) in this team., * Must have a driver license and car (required for the duty role) and mobile phone;
• STANDBY: After the training period, the consultant will be assigned to standby duties as agreed in advance with the manager. While on standby, the consultant is not actively working but must remain reachable and ready to respond if needed. The consultant may stay at home or elsewhere, provided they can respond promptly and intervene using their ELIA laptop. If necessary, the consultant will return to the site during the standby period to perform the intervention.
• The consultant must be available and able to act immediately if contacted.
• Standby periods will be scheduled and agreed upon beforehand.

• Proven recent experience in supporting Applications on Linux RedHat (deploy an application, verify logs, monitor health and performance of a system, create scripts).
• Proven recent expert experience with Windows Server (2012-2022) (>10 years).
• Proven knowledge of IIS management and web site deployments.
• Knowledge of PowerShell.
• Knowledge of MS-SQL, MongoDB, RabbitMQ, NEO4J or Redis Cache is a plus (on the job coaching/training as operator will be provided in missing knowledge).
• Understanding of firewalls and network load balancing concepts (product knowledge will be provided).
• Knowledge of DevOps and CI/CD pipelines.

Non-technical Skills:

• Team player, but able to work independently.
• Analytical skills for troubleshooting work.
• Pragmatic mindset and customer minded.
• Must be able and eager to learn new products or technologies (if not all of the above technologies are known, it is expected to learn them within a year maximum).
• Must be natively French or Dutch speaking, able to speak and understand the other language - English mandatory for documents and international meetings, German is a plus.
• For the Duty, you must have a driver’s license and a mobile phone.
• Good level of Dutch and/or French and English is required.