Business Impact Manager - Strategy, Transformation & AI

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

Role Purpose

Help shape how Oliver Wyman delivers its most important regional priorities across Europe.

As Business Impact Manager - Europe Strategic Initiatives & AI, you will turn strategic ambitions into coordinated action. Partnering closely with regional leadership, you’ll lead complex initiatives from planning through execution, enabling informed decision-making, improving operational effectiveness, and introducing smarter ways of working-including practical applications of AI-to help the business deliver greater impact.

Success in this role comes from bringing clarity to complexity, building trusted relationships across functions, and ensuring strategic priorities translate into measurable business outcomes.

Your Day-to-Day

a) Drive strategic initiatives across Europe

Lead the planning and delivery of high-priority regional initiatives from mobilisation through implementation. Translate strategic priorities into structured workplans, governance frameworks and delivery roadmaps while proactively managing risks, dependencies and milestones.

Success looks like:

initiatives remain on track

stakeholders stay aligned

leadership has clear visibility of delivery

b) Enable effective executive governance

Coordinate regional leadership forums, steering committees and working groups by preparing agendas, executive briefings, decision papers and progress updates. Maintain clear ownership of actions and ensure timely follow-through across stakeholders.

Success looks like:

governance forums support informed decision-making

actions are tracked effectively

momentum is maintained across workstreams

c) Improve operational effectiveness

Identify opportunities to simplify regional processes and introduce scalable operating rhythms that improve transparency, consistency and execution. Design governance approaches, playbooks and reporting that support sustainable delivery across Europe.

Success looks like:

regional processes become simpler

delivery becomes more consistent

teams spend less time navigating process and more time creating value

d) Accelerate AI-enabled ways of working

Support the adoption of AI and productivity tools by coordinating implementation activities, capturing successful use cases and partnering with technology and enablement teams to embed new ways of working across the region.

Success looks like:

AI-enabled solutions are adopted effectively

colleagues have practical support to embrace new tools

measurable productivity improvements are realised

e)Drive communication, engagement and collaboration

Develop clear communications, leadership updates and change messaging that help colleagues understand regional priorities and support successful implementation. Build trusted relationships across Markets, Industries, Capabilities and corporate functions to enable collaboration and alignment.

Success looks like:

stakeholders remain informed

change initiatives gain traction

regional priorities are clearly understood

f) Strengthen the Business Impact Team

Actively contribute to the continued development of the Europe Business Impact Team by sharing best practices, supporting colleagues, contributing to team initiatives and helping establish consistent ways of working across the region., * This is a Europe-based hybrid role. The colleague may be based in any Oliver Wyman office in Europe and is expected to meet local office and togetherness requirements.

• The role may require occasional travel within Europe for leadership meetings, workshops, programme mobilisation or priority initiatives.
• The role involves working with stakeholders across multiple European locations and time zones, and requires responsiveness to ad-hoc, business-critical requests., * Process: Our selection process typically includes an initial recruiter conversation (15-30 min.), followed by interviews and assessments with the hiring team, where you will discuss the next step
• To ensure confidentiality, recording, transcription, screen capture, or use of AI/automated note-taking tools during interviews is strictly prohibited; by joining, you agree to these terms. Unauthorized capture may result in interview termination, disqualification, and mandatory deletion of any recorded material. We reserve all rights and remedies under applicable law.

• At least 5 years’ experience managing complex strategic initiatives, PMOs or transformation programmes within professional services or similarly fast-paced environments.
• Curiosity about AI and emerging technologies, with practical experience-or a strong interest-in applying them to improve productivity, collaboration and decision-making.
• Strong project and programme management capability, including planning, governance, stakeholder coordination, dependency management and risk mitigation.
• Excellent written and verbal communication skills with the ability to prepare executive presentations, briefing papers and decision materials for senior stakeholders.
• Strong analytical capability and confidence translating data into meaningful insights and recommendations.
• The ability to influence and build trusted relationships across functions, geographies and seniority levels.
• Experience balancing multiple priorities while maintaining high standards of delivery with limited oversight.

What Will Make You Stand Out

• Experience supporting senior regional leadership teams within a matrixed organisation.
• Exposure to consulting or professional services environments.
• Experience leading AI-enabled transformation or technology adoption initiatives.
• Familiarity with project management platforms, collaboration technologies or productivity tools that improve programme delivery.
• Experience working across multiple European markets and cultures.

Oliver Wyman, At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

At OW, we’re committed to building a diverse team, and we recognize that uncertainty about the relevance of one’s qualification and experience may deter some talented candidates from applying. If you feel you don’t meet every requirement, we’d love to hear from you nonetheless! If you require adjustments during the recruitment process, we are happy to discuss it with you.

Find more about our Values and Firm Inclusion Stance .

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X., Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.