Transfer Specialist

We are seeking a detail-oriented Transfer Specialist to join our team. This role is responsible for facilitating account openings and transferring client assets into and between accounts with accuracy, professionalism, and timely follow-through. The ideal candidate is organized, proactive, comfortable learning evolving processes, and communicates clearly with clients, custodians, and internal teammates., * Manage end-to-end transfer and account opening processes for new and existing clients, including paperwork preparation, submission, and tracking.

• Verify documentation, reconcile transfer instructions, and ensure all forms meet custodian and regulatory requirements.
• Proactively identify and resolve issues or delays (e.g., missing signatures, inaccurate account details, hold/restriction items) by researching and coordinating solutions.
• Communicate professionally and empathetically with clients by phone and email to collect required information, explain status, and provide updates.
• Coordinate with custodians, financial advisors, and internal teams to ensure smooth transfers and accurate account setup.
• Maintain clear, up-to-date records in CRM and operations systems; document actions and client communications thoroughly.
• Escalate complex or unresolved issues to management or appropriate internal partners promptly.
• Continuously learn and adapt to updated procedures, custodian rules, and compliance requirements.
• Support process improvement initiatives to increase efficiency and reduce errors.

• 1-3 years of experience in transfers, client service, operations, or similar roles within financial services, custodial operations, or wealth management preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent communication skills - clear, polite, and patient over phone and in writing.
• Proactive problem-solver who follows through until resolution.
• Comfortable working both independently and as part of a small team.
• Ability to manage multiple cases simultaneously and prioritize effectively.
• Proficiency with Microsoft Office (Outlook, Excel, Word); experience with CRM or custodial platforms is a plus.
• Bachelor’s degree required - finance, business, or related field preferred.
• Series licenses not required but a plus if held.

Pulled from the full job description

• Paid training
• On-the-job training
• Professional development assistance
• 401(k)
• Paid time off
• Free parking
• Paid holidays, * Competitive pay (commensurate with experience)
• Annual performance bonus program
• Paid time off and stock market holidays
• Company 401(k) after 1 year of service
• Opportunities for professional development and cross-training
• Supportive, team-oriented culture in a local, community-focused firm

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Free parking
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance

Stearns Retirement Group is a client-focused financial planning firm dedicated to helping retirees achieve secure, fulfilling retirements. We provide personalized guidance, transparent service, and careful stewardship of our clients’ assets. We’re a collaborative small team in Watkinsville committed to excellence, compassion, and precision.