HVAC Technical Support Specialist

The HVAC Technical Support Specialist is a remote/field based position provides pre- and post-sale technical support, as well as training for customers and employees. This role collaborates cross-functionally with sales and support teams and delivers product and staff training as needed.

Job Duties & Responsibilities

• Provides prompt, courteous, and effective customer service across all communication channels.

• Maintains professionalism and composure in all customer interactions, including high-pressure situations.

• Builds strong relationships with customers and vendors while upholding ethical standards.

• Collaborates cross-functionally to resolve issues efficiently and positively.

• Designs and delivers employee and product training in collaboration with management.

• Delivers technical support to dealers by phone and on-site.

• Shares service bulletins and addresses product performance issues.

• Resolves dealer and consumer issues, including on-site visits and technical support.

• Coordinates recalls, product rework, and manages technical communications.

• Maintains technical documentation and supports training programs.

• Handles incoming calls with professionalism and efficiency.

• Designated Safety Sensitive Position requiring consistent alertness and adherence to safety protocols.

• Travels as needed to support job responsibilities.

• Maintains proficiency in internal and vendor computer systems for job-related tasks (e.g., data entry, messaging, call logging, queue updates).

• Performs other duties as assigned to meet evolving organizational needs., This position may require up to 40+ hours per week and includes routine physical and office-based activities:

• Regular bending, lifting, and carrying of items up to 10 lbs.

• Continuous use of fingers, hands, and arms for office and computer-related tasks.

• Extended sitting periods, up to 8 hours daily.

• Intermittent standing and walking throughout the workday.

• Frequent verbal and auditory communication, both in person and by phone (up to 6 hours daily).

• Daily use of office equipment such as computers, phones, and scanners (up to 8 hours).

• High School diploma or GED equivalent.

• Minimum of 4 years’ experience in HVAC or related functions.

• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Strong aptitude for mathematical operations and numerical analysis.

• Skilled in the use of office equipment such as computers, photocopiers, scanners, phone systems, and virtual meeting platforms.

Preferred Qualifications

• 2-year degree or certificate in HVAC or a related field.

• 5+ years of hands-on experience in HVAC systems and related functions.

3.13.1 out of 5 stars Remote $80,000 - $95,000 a year - Full-time, Pulled from the full job description

• Prescription drug insurance
• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Health savings account, We prioritize your well-being from day one with a comprehensive benefits package that includes:

• Medical, dental, vision, and prescription coverage effective immediately

• 401(k) plan with company contributions

• Life insurance and short- and long-term disability coverage

• HSA/FSA options and an Employee Assistance Program (EAP)

• Paid time off, including vacation, holidays, and personal days

• Weekly pay, employee discounts, and more

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network.

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now. For more information, visit mSupply.com.

About BellSimons Connecticut-based BellSimons has supplied HVAC, plumbing and refrigeration products to residential and commercial customers since 1940. The company offers a full range of equipment, controls, parts and supplies from industry-leading brands including RUUD, Mitsubishi Electric, Delta and Moen. For more information, visit bellsimons.com.