Optix Managed Network Technician

As a Managed Networks Technician, you will be the hands-on face of our technology. You will install, troubleshoot, and optimize advanced wireless systems in multi-dwelling units and residential properties.

• Deploy Advanced Tech: Install and provision high-end Wireless Access Points (WAPs), run and secure Cat5/Cat6 cabling, and wire wall jacks.
• Consult & Educate: Work directly with customers to set up their managed routers, link their smart devices, configure Arlo security cameras, and set up outdoor Wi-Fi solutions.
• Problem Solve: Identify and eliminate rogue access points, resolve interference, and collaborate with IT help desks to iron out complex configuration issues.
• Own Your Craft: Document support processes, test new client devices, and manage your administrative paperwork with accuracy and efficiency.

Here is the hook: We offer an industry-leading compensation package, a market-aligned competitive wage, and elite-tier benefits-including comprehensive medical, dental, and vision coverage for just 50¢ per paycheck! If you are a self-motivated problem solver who loves working with people and cutting-edge tech, read on., We don’t just hire for technical skills; we hire for character. We are looking for a unique individual who naturally brings three critical traits to work every single day:

• You put the team first: You are genuinely modest, quick to share credit, and focus more on collective success than personal recognition. You respect your peers and celebrate their wins.

• You have an inner fire: You don’t need to be micro-managed. You are self-motivated, eager to learn, and constantly looking for ways to improve your skills and help the company grow.

• You are great with people: You possess strong common sense when it comes to human interactions. You listen actively, communicate with empathy, and understand how your words and actions impact your teammates and our customers., * High School diploma or equivalent (higher technical education is a major plus!).
• A basic understanding of Cat5/Cat6 cabling and home router functions.
• Comfortable using computers and adapting quickly to new software/tech.
• Proficiency with hand tools and a strict commitment to safety.
• A valid Driver’s License with a clean driving record.
• Ability to pass pre-employment drug and background screenings.
• Physical ability to climb ladders, lift up to 50 lbs, work outdoors in all weather conditions, and navigate tight spaces (kneeling, crawling, bending).

Pulled from the full job description On-the-job training Tuition reimbursement AD&D insurance Health insurance 401(k) matching Paid time off Vision insurance, * Hours: Monday - Friday, 8:00 AM to 5:00 PM.

• Flexibility: Overtime is expected to ensure our customers are taken care of. You will participate in an on-call rotation (1 week every 4 weeks) to handle weekend, holiday, and after-hours emergency situations.
• Travel: Frequent travel throughout beautiful Southeast Idaho, with occasional out-of-state travel for training and development., We believe in taking care of our people so they can take care of our communities. We offer a highly competitive hourly wage-carefully aligned with current local market standards-alongside a benefits package designed to give you ultimate peace of mind:
• Health, Dental, & Vision Insurance: Full coverage for just 50¢ per bi-weekly paycheck.
• Retirement: 401(k) with an exceptional 6% company match.
• Time Off: Generous Paid Time Off (14 days in Year 1, earning more each year) plus 10 paid holidays.
• Wellness: Telehealth services and preventive wellness programs.
• Peace of Mind: Company-paid Life & AD&D Insurance and short-term disability.
• Long-Term Security: Long-term disability options.
• Financial Growth: Company-paid third-party personal finance management services.
• Tuition Reimbursement: Programs to support both your personal and professional educational goals.
• Perks: Free high-speed internet if you reside within our service footprint, comprehensive on-the-job training, and voluntary supplemental accident/critical illness plans.

At Direct Communications, we have spent over 75 years pioneering world-class broadband solutions for rural communities. We are looking for our next Managed Networks Technician to join our tight-knit team in Southeast Idaho., We aren’t just an internet service provider; we are the backbone of the communities we serve. Beyond high-speed fiber, we protect and connect families with diverse, high-end products, including mobile services, cutting-edge home data security, managed routers, Arlo indoor/outdoor smart cameras, and robust outdoor Wi-Fi solutions.

Our mission is guided by six core values:

• Community: We build up the rural neighborhoods where we live and work.
• Integrity: We do the right thing, even when no one is looking.
• Respect: We value every voice, fostering an environment of mutual trust.
• Growth: We passionately invest in the personal and professional development of our people.
• Sustainability: We build infrastructure and business practices designed to last for generations.
• Strategic Decision Making: We plan proactively, embracing innovation to stay ahead in a rapidly evolving industry.