Patient Support Specialist Team Lead

We are seeking an energetic and dedicated Patient Support Specialist Team Lead to guide and inspire a dynamic team of patient support professionals. In this pivotal role, you will oversee daily operations, ensure exceptional client service, and maintain efficient communication between patients, healthcare providers, and insurance companies. Your leadership will foster a positive environment focused on delivering compassionate, accurate, and timely assistance to our diverse patient population. This position offers an exciting opportunity to make a meaningful impact in healthcare support while developing your leadership skills in a fast-paced setting., * Lead and motivate a team of patient support specialists to deliver outstanding client service across all communication channels.

• Manage daily call center operations, including call handling, escalation procedures, and workflow optimization.
• Provide training, coaching, and performance feedback to team members to enhance their technical skills and customer service capabilities.
• Oversee phone call management to ensure clear communication, professional phone etiquette, and efficient resolution of patient inquiries.
• Monitor team adherence to company policies, healthcare regulations, and data security protocols related to electronic health records (EHR) management.
• Collaborate with healthcare providers and insurance representatives to resolve billing issues, appointment scheduling, and medical record requests.
• Maintain accurate documentation through data entry into EMR/EHR systems while ensuring compliance with health information privacy standards.
• Analyze team performance metrics to identify areas for improvement and implement strategies to boost productivity and patient satisfaction.

• Proven experience in client services within healthcare or medical office environments with a strong understanding of medical terminology.
• Prior call center experience with demonstrated phone communication skills and phone etiquette mastery.
• Bilingual abilities are highly desirable to support diverse patient populations.
• Proficiency in Microsoft Office applications such as Word, Excel, and Outlook for documentation and reporting purposes.
• Familiarity with electronic health records (EHR) systems and healthcare data entry processes.
• Knowledge of health insurance processes, billing procedures, and healthcare support services.
• Strong leadership skills with the ability to train, motivate, and manage a team effectively.
• Excellent analysis skills for evaluating performance data and implementing process improvements.
• Technical proficiency in computer skills necessary for troubleshooting basic system issues and maintaining accurate records.

2.72.7 out of 5 stars Manassas, VA 20109 Hybrid work $25 - $28 an hour - Full-time