Assistant Manager - IT

• Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information.

• Monitors, verifies and manages the acquisition and maintenance of property based systems.

• Assists in analyzing information, identifying current and potential problems and proposing solutions.

• Maintains, inspects and repairs equipment.

• Inspects the equipment or the environment.

• Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.

• Supports managing IR activities to confirm the property infrastructure and applications systems are functional at all times.

• Verifies solutions are consistent with the client’s needs and brand specific IR environment.

• Administers and maintains mail and email.

• Maintains inventories and manages IT hardware/software.

• Provides Internet support and maintenance (if applicable)

• Provides cable management support.

• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

• Consults on specific application issues or hardware/software problems.

• Provides feedback to Lodging IR on application functional performance and system performance.

Managing Projects and Policies

• Supports determining whether events or processes comply with laws, regulations, or standards.

• Monitors processes and evaluates information according to SOP and LSOP requirements.

• Enforces IR policies and standards protecting company hardware, software and other resources at the property.

Maintaining Information Systems and Technology Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.

• Determines priorities, schedules, plans and necessary resources to complete property projects on schedule and according to specification.

• Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.

• Verifies proper asset management.

• Performs on-site monitoring of all projects.

Demonstrating and Applying IR Knowledge

• Keeps up-to-date technically and applies new knowledge to your job.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Provides technical expertise and support.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.

• Manages vendors for property IT requirements functioning as escalation point for problem resolution.

• 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area., * 4-year bachelor’s degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.