Senior Manager, IT Infrastructure

• Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Infrastructure Strategy & Technology Evolution
• Contribute to definition and execution of infrastructure strategies and platform roadmaps
• Identify emerging infrastructure and cloud technologies with potential applicability at Integer
• Evaluate new platform capabilities, tools, and services, providing recommendations on fitness, risk, and value
• Partner with the Head of Infrastructure on long-term platform direction, investment priorities, and modernization initiatives
• Balance innovation and stability, ensuring new technologies are introduced responsibly
• Platform Engineering & People Leadership

• Provide direct people leadership to infrastructure engineering teams across: o Network o Server / cloud o M365 collaboration o Endpoint platforms

• Set clear expectations, goals, and performance standards for team members
• Coach and develop team members to increase technical depth, ownership, and operational maturity
• Build a culture of accountability, collaboration, and continuous improvement
• Lead staffing, workload prioritization, and skill development for infrastructure teams
• Infrastructure Operations & Execution
• Own day-to-day infrastructure reliability, availability, and performance
• Lead operational response for infrastructure incidents and escalations
• Ensure consistent execution of incidents, problem, and change processes for infrastructure platforms
• Manage infrastructure vendor and managed service provider relationships
• Architecture Review Board (ARB) Ownership
• Chair and own the Infrastructure Architecture Review Board (ARB)

• Ensure architecture decisions consider: o Current operational impact o Alignment with future-state strategy o Security and resiliency requirements

• Use ARB outcomes to inform platform roadmaps and technical investment recommendations
• Escalate significant architectural or technology risks with options and recommendations
• Architecture Alignment & Standards Execution
• Execute against enterprise infrastructure architecture and technology standards

• Partner with Infrastructure Architects to: o Validate design intent o Preventing architectural drift o Surface technical risk and debt

• Enforce standard implementation patterns through engineering teams
• Integration & Continuous Improvement
• Integrate acquisition resources and technologies into standard infrastructure platforms
• Drive lifecycle management, modernization, and technical debt reduction
• Establish and track KPIs for infrastructure health and ARB effectiveness
• Improve operational maturity and delivery discipline over time
• Collaboration & Communication

• Partner with: o Service Delivery on infrastructure dependencies impacting users and sites o Cybersecurity on secure design, controls, and compliance needs o IT leadership on platform roadmaps and investment decisions

• Communicate infrastructure risks, outages, and delivery status clearly and proactively
• Performs other duties as required.

• Minimum Education: Bachelor’s degree in Information Technology or related discipline, or with equivalent work experience.
• Minimum Experience:
• 10+ years of IT-related experience in enterprise infrastructure environments
• 5+ years of demonstrated people-leadership experience, including leading technical teams and managing performance, priorities, and development
• 5+ years of experience in infrastructure architecture, engineering, or operations roles
• Experience working in customer service or technical service organizations preferred, * Strong operational and execution leadership
• Deep technical knowledge across:
• Networking
• Server and cloud infrastructureM365 / collaboration platforms
• Endpoint and device management
• Working knowledge of ITSM (Incident, Problem, Change)
• Ability to lead cross-domain architecture discussions
• Vendor and MSP oversight experience, * Experience operating architecture review processes
• Exposure to enterprise architecture frameworks
• Experience in regulated or manufacturing environments

Pulled from the full job description

• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Adoption assistance