Director of IT Platforms & Security

DNA Doe Project is a trailblazer in the development and deployment of investigative genetic genealogy (IGG). We ensure every John and Jane Doe has an opportunity to be identified, regardless of circumstance. Recently, this was highlighted on Naming the Dead, the critically acclaimed docuseries about the work of the DNA Doe Project.

We’ve developed our programs to ensure that all Does are considered for identification, regardless of agency funds. We pursue many types of cases that have been deemed intractable because of degraded DNA, time since death, or lack of genealogical records. We work diligently to make sure historically underrepresented and marginalized communities are given equal care, attention, and resources. Our research models, methodologies, and processes have set the standard for how work is done across our industry. We collaborate closely with law enforcement agencies so that every investigation has the resources it needs to move forward.

Reporting to the Executive Director, this position performs daily technical support and manages a team of volunteers to ensure DNA Doe Project’s technology is secure, reliable, and properly accessible., The IT Director oversees:

• Help Desk - Helps staff and volunteers troubleshoot technical issues
• Infrastructure - Oversees, improves and maintains the data infrastructure of the organization
• IT Security - ensuring organizational data is secure by reviewing, approving and researching safety of applications and software
• IT Development - development of software tools and provide technical support
• Salesforce Specialization - Supporting, updating and maintaining all case and donor information in Salesforce while making it accessible to the leadership team.
• Organizational & Case Data Access - Creates and configures Google Workspace for case implementation and new volunteers. Grants, reviews and removes access for case team members to platforms. Accesses case DNA data from other platforms to consolidate for team use.
• Data Integrity - performs audits and backups of organizational data systems
• Industry Trends - Finding and testing new tools that help process cases faster and more accurately

• A genuine passion for supporting, teaching, and empowering team members who may not be naturally tech-savvy
• Knowledge of Information Technology structures and best practices
• Experience in ethical handling and protecting of sensitive information
• Database experience - Salesforce preferred
• Collaborative management style that excels at mentoring, supporting, and leading a passionate volunteer team
• Proficiency with Google Workspace Admin console
• Proficiency in Google Sheets and Excel
• Knowledge and proficiency in accessing Investigate Genetic Genealogy databases and files
• Ability to attend Director meetings consistently
• Exceptional, jargon-free communication skills with the patience and empathy needed to guide non-technical staff and volunteers through IT issues
• Strong attention to detail
• A computer or laptop with internet access
• A safe remote working environment

Security Requirements: Must have access to a private, password-protected computer not shared with other users, and a secure internet connection.