Executive Technical Support Specialist

Oklahoma State University

Stillwater, OK, United States

24 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$43,680.0 - $54,080.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Apple IOS Software Engineering

Job description

The Executive Technical Support Specialist provides professional and technical expertise to support enterprise technology services, ensuring alignment with OSU/A&M System goals, compliance requirements, and departmental priorities. This position performs specialized operational, technical, or analytical tasks within Technology Support.

Resolves customer issues and documents service requests for assigned executive offices; collaborates with other IT groups to implement effective solutions; provides immediate response to urgent needs, including after-hours on-call coverage; communicates clearly with executive staff and office assistants in meetings, travel, and day-to-day operations.

Requirements

High School/GED (degree must be conferred on or before agreed upon start date)
High School/GED and four years related experience, OR
High School/GED and two years post-secondary education and two years related experience.
Certifications, Registrations, and/or Licenses: Driver’s License required.
Skills, Proficiencies, and/or Knowledge: Must possess some technical knowledge regarding computer operations, including proficiency in troubleshooting and repairing hardware and software issues., * Bachelor’s IT or a related field.
Two or more years providing on-site technical support to endpoint devices includes desktops, workstations, and/or mobile devices.
Certifications, Registrations, and/or Licenses: Professional technical certifications (A+, ITIL, HDI, or others approved by management).
Skills, Proficiencies, and/or Knowledge:
Excellent working knowledge of Windows, Mac, Android, and iOS operating systems.
Experience with OSU systems or other institutional knowledge.
Experience with incident management systems and technical support environments.
Strong troubleshooting and repair skills for hardware/software.
Excellent verbal and written communication skills.
High degree of critical thinking and customer service attitude.
Ability to work well under stressful conditions.