Manufacturing Systems Specialist

As a Manufacturing Systems Specialist, your primary responsibility is to respond to reported manufacturing support incidents submitted by internal company stakeholders within global manufacturing user base. The right person will own the intake, evaluation, debug, escalation, communications, and tracking of reported incidents. The user base supported by this role is primarily manufacturing engineers and senior manufacturing technicians. Support case duration and technical complexity will range widely.

What You’ll Do

• Serve as the critical bridge between production operations and digital manufacturing systems (PLM/ERP/MES), identifying and resolving software issues that impact production efficiency.
• Monitor intake of reported software problems across multiple manufacturing platforms
• Conduct root cause analysis by observing actual manufacturing processes and how they interact with digital systems to identify disconnects between software functionality and production needs.
• Evaluate urgency, impact, and scope of reported incidents based on real manufacturing constraints and production schedules.
• Escalate to engineering support when required and provide clear operational context to software development about manufacturing realities.
• Work directly with manufacturing engineers and technicians and regularly visit the production floor to understand operational context.
• Collaborate directly with software development teams, enterprise solution architects, and manufacturing subject matter experts to drive comprehensive solutions.
• Propose new functionality or process improvements that would enhance the operator experience, streamline production workflows, and reduce support needs.
• Proactively identify potential unreported problems by regularly observing production processes and analyzing system data patterns.
• Create and maintain standard operating procedures for new feature workflows.
• Develop workarounds and best practices that accommodate both system limitations and production requirements.
• Lead/Coordinate training for new feature rollouts.
• Build trusted relationships with key stakeholders across the business., To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:
• No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.
• Please always verify communications:
• Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.
• Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency’s authenticity by reaching out to contact@anduril.com.
• Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender’s email domain is @anduril.com before providing any personal information or clicking on links.
• What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.

• 2+ years in technical support, deployment, or system maintenance roles.
• Hands-on expertise debug expertise with integrated enterprise systems, including MES, ERP, PLM.
• Demonstrated ability to multitask competing support demands in fast paced environment.
• Functional understanding of basic manufacturing concepts, processes and terminology; and how they relate to software tools and data objects.
• History of collaborative engagement with software engineers.

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril’s total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including, At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.