Head of AI/ML Solutions & Client Intelligence,...

Citi is seeking an experienced and visionary technology leader to lead the development and delivery of next-generation Artificial Intelligence (AI), Machine Learning (ML), and Advanced Analytics solutions supporting Institutional Sales, Investment Banking, Corporate Banking, Treasury & Trade Solutions, Investor Services, Issuer Services, Prime Finance, and Investment Research.

This leader will drive the AI strategy and execution for Citi’s Customer Relationship Management (CRM), Revenue Analytics, Client Profitability, Client Intelligence, and Relationship Management platforms. The role combines AI/ML leadership, data science, software engineering, business partnership, and people management to deliver measurable business outcomes that enhance client engagement, revenue growth, productivity, and profitability.

The successful candidate will lead a team of engineers and data scientists while partnering closely with Sales, Banking, Relationship Managers, Research Analysts, Product Managers, and Technology leaders across the organization.

Key Responsibilities

AI & Data Science Leadership

• Define and execute the strategic roadmap for AI, Machine Learning, Generative AI, and advanced analytics capabilities across Citi’s client and revenue management platforms.

• Build intelligent solutions that improve client acquisition, retention, wallet-share growth, cross-selling opportunities, and relationship effectiveness.

• Develop predictive models for:

• Client revenue forecasting

• Client profitability optimization

• Client churn and retention analysis

• Coverage optimization

• Relationship intelligence

• Next-best-action recommendations

• Opportunity identification

• Implement Generative AI and Agentic AI solutions to enhance banker, salesperson, relationship manager, and research analyst productivity., We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents - AI Notice and Right (https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/Illinois_Career_Supplement_a11y.pdf)

• 8+ years of technology experience, including:

• AI/ML and Data Science

• Enterprise Application Development

• Data Engineering

• Analytics Platforms

• Financial Services Technology

• 5+ years leading engineering and/or data science teams.

• Demonstrated experience delivering AI solutions in production environments.

• Experience partnering directly with business stakeholders and executive leadership.

Technical Skills

AI / Machine Learning

• Machine Learning, Deep Learning, NLP, LLMs, Generative AI

• Predictive Analytics

• Recommendation Systems

• Knowledge Graphs

• Retrieval-Augmented Generation (RAG)

• Agentic AI Architectures

• Model Evaluation and Governance

Programming & Engineering

• Python

• Java and/or .NET

• SQL

• Spark

• Distributed Data Processing

• REST APIs

• Microservices Architecture

Data & Analytics

• Data Modeling

• Data Warehousing

• Data Integration

• ETL/ELT Frameworks

• Streaming Technologies

• Data Governance

• Master Data Management

• Business Intelligence Platforms

DevOps & MLOps

• CI/CD Pipelines

• GitHub

• Kubernetes

• Docker

• Infrastructure as Code

$176,720.00 - $265,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.