Applications Supervisor

The Applications Supervisor oversees all clinical and non-clinical applications across the Cantex Continuing Care Network, including EMR platforms, ancillary systems, operational applications, SaaS tools, and enterprise software. This player-coach role combines hands-on technical expertise with leadership of Application Specialists and Field Support Technicians. The Applications Supervisor manages the full application lifecycle (configuration, upgrades, testing, workflow optimization, integrations, vendor coordination, and user onboarding/offboarding) while ensuring timely resolution of application tickets and strong end-user support. This role partners closely with clinical, operational, home health, hospice, and administrative teams to align applications with business needs, improve workflows, and enhance system performance across a multi-facility healthcare environment., * Oversee all enterprise, clinical, and non-clinical applications to ensure stability, performance, and alignment with organizational goals.

• Serve as the primary escalation point for complex application issues and manage application ticket queues (incidents, service requests, change requests).
• Coordinate application onboarding/offboarding, access provisioning, and role-based permissions.
• Maintain application standards, governance practices, and documentation while partnering with IT leadership on new applications and enhancements.

Technical Ownership & System Configuration

• Perform or oversee application configuration, module administration, and system setup.
• Lead application lifecycle management, including upgrades, patches, enhancements, and release validation.
• Manage test, staging, and production environments and ensure data integrity, security compliance, and standardized configuration policies.

UAT Coordination & Quality Assurance

• Plan and execute User Acceptance Testing (UAT) for releases and configuration changes.
• Document test scripts, evaluate results, coordinate defect remediation, and obtain business sign-off for deployment.

Vendor & Stakeholder Management

• Act as the day-to-day liaison with software vendors, managing escalations, SLAs, licensing, and renewals.
• Collaborate with clinical, home health, hospice, and administrative leaders to align application functionality with operational workflows.

Workflow Design & Optimization

• Analyze workflows and recommend system or process improvements to enhance efficiency and user experience.
• Implement best practices, standardized workflows, and support adoption of new features and modules.

Team Leadership & Development

• Lead, coach, and develop Application Specialists and Field Support Technicians.
• Balance workloads, set priorities, and conduct team meetings, evaluations, and training assessments.

Documentation & Knowledge Management

• Oversee creation and maintenance of workflows, configuration guides, and troubleshooting documentation.
• Ensure documentation accuracy, accessibility, and alignment with IT standards.

Physical Demands

• Bachelor’s degree in Information Systems, Computer Science, Healthcare, Health Informatics, Business, or related field; or equivalent experience

• 5+ years supporting enterprise applications, including 2+ years in a supervisory, team-lead, or leadership role

• Experience with clinical and non-clinical systems, including EMR platforms and enterprise operational applications

• Strong understanding of application lifecycle management, system configuration, and release management

• Experience coordinating UAT, structured testing, and validation processes

• Proven vendor management experience, including issue escalation and SLA oversight

• Ability to analyze workflows and recommend process or system improvements

• Strong organizational skills with the ability to manage multiple priorities

• Excellent written and verbal communication skills

• Familiarity with ticketing systems, change management, and ITIL methodologies preferred

• Experience supervising or mentoring technical staff strongly preferred, Ability to communicate in English via phone, in writing, and verbally with staff, residents’ families, and external parties. Ability to travel between Cantex facilities as needed. While performing duties, the employee is frequently required to stand and walk and occasionally required to sit, use hands or fingers to handle or feel, reach with hands and arms, talk, or hear. The employee must occasionally lift and/or move up to 50 pounds. Vision requirements include close, distance, peripheral, and depth perception, along with the ability to adjust focus. Ability to use computers, phones, and related office technology for extended periods.

Pulled from the full job description

• Continuing education credits
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance

• Life insurance, * Competitive pay

• Performance-based bonus opportunities

• Comprehensive health, dental, and vision insurance

• Additional supplemental benefits (life insurance, disability, accident, etc.)

• 401(k) with company match

• Generous paid time off (PTO/Sick)

• Clear career growth and advancement opportunities

• A supportive and vibrant company culture

• Many more employee perks and benefits, We are an Equal Opportunity Employer. We offer an excellent benefit plan to include 401(k) with match, CEU reimbursement, vacation, sick time, holidays, medical, dental, and supplemental insurance plans, as well as a highly competitive compensation package.