OPERATIONS CENTER TECHNICIAN, 0392

Will vary - selectees may be required to work shift work including nights, weekends, and holidays as needed by the Field Office.

This position is designated as “emergency.” As an “emergency” employee, you may be expected to report to work during periods of adverse weather conditions or other types of emergency situations when it is announced that an “unscheduled leave policy” is in effect or that federal agencies are closed in your immediate vicinity., * Conducts complicated searches on multiple databases and systems to locate data and analyze information.

• Determines the significance, validity, and reliability of data and produces written reports for use within the FBI.
• Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public.
• Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly.
• Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
• Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene., GS-7: Applicant must possess at least one (1) year of SE equivalent to the GS-6 grade level. SE is defined as follows:
• Evaluated the significance, validity, and reliability of data for inclusion in reports.
• Analyzed, evaluated, and disseminated information.
• Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
• Maintained contact with internal staff and outside entities to obtain, verify, and convey information.

GS-8: Applicant must possess at least one (1) year of SE equivalent to the GS-7 grade level. SE is defined as follows:

• Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports.
• Analyzed, evaluated, and disseminated information pertaining to emergencies.
• Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
• Collaborated with local, state, and/or federal law enforcement agencies in order to ensure an appropriate response to emergency situations., * Utilizing the Resume Builder, outline your relevant work experience and associated start and end dates. Uploaded resumes will not be reviewed or used for qualification purposes.

• A complete assessment questionnaire Other supporting documents (if applicable):

• College transcripts, if qualifying based on education or if there is a positive education requirement
• Former civilian Federal employees must submit a copy of your MOST RECENT SF-50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. This is a requirement to verify your Time in Grade (TIG). Actions such as promotion, within grade increase, or reassignment actions must be submitted as your most recent SF 50.

• Most recent Performance Appraisal; not applicable to current FBI employees Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later

• Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation: o Percent of time worked in the particular position (cannot conflict with main duties. o The month/year work began Frequency worked (i.e., daily, monthly, etc.) o Specific duties performed Attach the Memorandum for Record to your application in the “Cover Letters and Attachments” section of My Career Tools on the Careers Home page. Please upload the attachment as type “Other.” While applicants might see these documents in their profile, HR Specialists may be unable to access them. Therefore, all applicants MUST upload another copy to ensure that staffing units can review the complete application. Please note: Failure to provide the necessary and relevant information required by this vacancy announcement may disqualify you from consideration. Incomplete applications will not be supplemented with additional requests for information; your application will be evaluated solely on the information you submit. You must complete the application process and submit all required documents by 11:59 p.m. (ET) on the announcement’s closing date., * The FBI is in the Executive Branch of the federal government. It is one of the components of the Department of Justice (DOJ). The FBI is the principle investigative arm of the DOJ. All FBI positions are in the excepted service.

• Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation.
• Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.
• Management may select any grade for which this position has been announced.
• Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual assignment and performance of higher-level duties.
• If you are selected, you will be required to serve a two-year probationary period. Probationary employees are precluded from being considered for all job opportunities until 12-months of their 24-month probationary period has concluded. Probationary Employees may be considered for competitive vacancies that are advertised within their respective division or field office after serving 90 days within the FBI.
• Due to the merger of the legacy Memphis and Knoxville Field Offices (FO) and the establishment of the Nashville FO, some positions may be permanently relocated at a future date. Please consider this when applying to this position.

• Must be a U.S. citizen
• Must be able to obtain a Top Secret-SCI clearance
• Some travel may be required

PHYSICAL DEMANDS

Most work is sedentary, but the job does require the ability to move around the office and lift and carry light items such as office files and boxes, books, copier paper, etc. Periods of high stress occur during a crisis., * Communication

• Flexibility/Adaptability
• Problem Solving/Judgement
• Analytic Thinking
• Information Management
• Technology Application, All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS-7: Applicant must have a bachelor’s degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor’s degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership.

GS-8: Education may not be substituted for specialized experience at this grade level.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

The Bureau matches your dedication with a commitment to professional growth, a supportive work environment, and a robust benefits package that prioritizes you. As a member of our team, you’ll enjoy comprehensive health and life insurance benefits, paid vacation, sick leave, and federal holidays. For more details about benefits available to all federal employees, visit the Office of Personnel Management’s .