D365BC 2nd line support

As a Business Central 2nd Line Support Consultant, you’ll take ownership of more complex support issues, ensuring customers receive an excellent service while working alongside consultants, developers and the wider support team. Key Responsibilities

• Manage and resolve customer support queries via phone, email and customer portal.
• Investigate, diagnose and resolve complex Microsoft Dynamics 365 Business Central issues.
• Escalate and manage technical issues where appropriate.
• Work closely with the development team to coordinate testing and deployment of software fixes.
• Manage incidents in line with agreed SLAs.
• Prioritise workload effectively while maintaining excellent customer service.
• Contribute to internal knowledge sharing and continuous improvement initiatives.

We’re looking for someone who enjoys analysing problems, delivering excellent customer service and building strong relationships with both technical and non-technical stakeholders. Essential Experience

• Minimum of 3 years’ experience working with Microsoft Dynamics 365 Business Central or Dynamics NAV.
• Experience in a Business Central support, consultancy or key user position.
• Strong understanding of ERP processes.
• Previous experience supporting or implementing ERP solutions.

Desirable

• Finance or accounting systems knowledge.
• Experience with Business Central integrations.
• Exposure to APIs, extensions, third-party applications or telemetry tools., * Excellent problem-solving ability.
• Strong communication skills.
• Customer-focused approach.
• Ability to manage multiple priorities and work under pressure.
• Experience managing customer escalations.
• Team player with a proactive mindset.

• Competitive salary dependent on experience.
• Hybrid working with flexibility.
• Private healthcare.
• Company pension with employer contribution.
• Life assurance.
• Employee Assistance Programme.
• Enhanced annual leave.
• Ongoing training and career development.
• Access to modern AI tools to support productivity.
• Friendly, collaborative culture with genuine opportunities for progression.

Applicants must have the right to work in the UK. Reference: 57143179

An established Microsoft Partner with over 30 years’ experience delivering ERP solutions to manufacturers and distributors is looking to appoint an experienced Business Central 2nd Line Support Consultant to join its growing support team.

This is an excellent opportunity for someone who enjoys solving complex Business Central issues, working closely with customers, and developing their technical expertise within a collaborative and supportive environment.