Technical Help Desk Support Engineer I and III (IT/Saas)

The Technical Support Technician (Level I ) is the person responsible for troubleshooting and addressing issues brought to our attention by the customer base in regards to our CLOUD/SaaS Suite. Tier 1 is a great position for someone with some technical background who wants to hone their skills and be rewarded for their growth. Individuals have doubled their income in as little as 2 years; so there is room for rapid growth. The right candidate must be able to communicate with the customer well, both in person and over the phone, thus strong verbal and written skills are necessary. Technical Support Technicians are the front line of customer enrichment and lead all training courses, during these courses customers can inquire about different features of the product and technicians need to be knowledgeable as well as confident. All Technical Support Technicians will receive customer issues/inquiries and must address them in a timely fashion, those with great time management skills will excel in this position. While not a direct requirement for Tier 1, knowledge of SQL will help new Technical Support Technicians provide better support and will give them the ability to be more self-sufficient. Free training to become proficient in Sql is provided as part of the position benefits

Success Systems is looking for individuals who are confidant and driven, yet comfortable working in a team environment. Those who are motivated, inquisitive, communicate well, and are passionate about technology are urged to join our team., * 1+ years of technical/customer support experience for Tier 1 applicants

• Must have strong communication skills, both verbal and written, in person and over the phone.
• A technical skill set enabling the troubleshooting of network, PC, OS, and other common issues.
• Must work in our office located in Norwalk, CT. FULL TIME
• SQL understanding a plus but we will train the right person.
• Must be willing to travel to customer locations on limited occasion (local and throughout the US - 5%+- of the time).

Job Type: Full-time, * Help desk: 1 year (Required)

License/Certification:

• Driver’s License (Required)

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Paid time off
• Health savings account
• Flexible schedule, * 401(k)
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance