Client Ecosystem Lead

We’re looking for a Client Ecosystem Lead to own the strategy, quality, and delivery of our client applications across various platforms including iOS, Android, macOS, Windows, and Linux. This is a hands-on leadership role - you will be expected to be deeply embedded in the work, not just directing from above. You’ll serve as the connective tissue between Engineering, Product, Design, and our upstream platform & vendor dependencies to ensure that our clients are best-in-class across every platform on which they run.

This role owns a meaningful company outcome: the quality, release cadence, and user experience of our client products. That means you carry accountability alongside authority.

What You’ll Do

• Own the full client lifecycle across all platforms - from upstream OS and vendor release cycles through QA, launch, and post-launch support
• Set platform-idiomatic UX standards for iOS, Android, macOS, Windows, and Linux
• Manage upstream dependency changes and roadmap planning & delivery
• Define quality benchmarks. Partner with Support & Customer Engineering to close the loop on user issues
• Grow and mentor a high-performing team of engineers and QA specialists. Keep stakeholders informed on roadmap, risk, and outcomes

• Hands-on technical background - you’ve built, tested, or shipped software and can engage credibly with engineers
• Fluency in platform-idiomatic UX across iOS, Android, macOS, Windows, and Linux
• Familiarity with desktop distribution and packaging: App Store, Microsoft Store, and Linux package managers
• A working knowledge of secure networking fundamentals - VPNs, TLS/mTLS, DNS, tunneling protocols, and endpoint security
• Eligible to work in the US and obtain a security clearance
• Available to travel on a monthly or semi-monthly basis

Strong Differentiators

• A proven track record of owning a significant outcome: product delivery, revenue target, quality program, or customer success metric
• Progressive experience in software development, QA/QC, customer engineering, or a related technical discipline
• Experience at a cloud or networking company (Cisco, Juniper, Palo Alto) or a VPN/secure connectivity company (NordVPN, ProtonVPN, Mullvad)
• Has navigated multiple upstream OS release cycles
• Comfortable in regulated or security-conscious environments - audits, compliance, sensitive data handling

4.24.2 out of 5 stars United States $150,000 - $250,000 a year - Full-time, Pulled from the full job description

• Parental leave
• Health insurance
• Paid time off
• Health savings account
• Dental insurance, We want to be upfront about profiles that haven’t worked well in this role. We’ll pass on candidates coming primarily from dev shops or agencies, those with a pattern of short stints at multiple early-stage startups (without a founding role), and anyone who has moved fully into people management without staying close to the technical work.

Pay: $150,000.00 - $250,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave

We’re a stealth-mode cybersecurity startup building breakthrough secure network connectivity for environments where connectivity is hardest - and matters most. We can’t share much publicly yet, but we’re well-funded, working on hard technical problems, and shipping to real customers.