Audiovisual Technician - Information Technology

The Audio Visual Technician I (AV Tech) provides leadership, high-quality expertise, and timely support for all Nightlife Audio Visual systems. This team member will support digital video distribution systems (Optibase, etc), Crestron, AMX, CobraNet; DSP and all associated technologies such as digital signage, TV and other feeds, microphones, sound systems and more. The AV tech will research and recommend technical solutions for client needs, coordinating from proposal to implementation to training and support. The tech will provide break/fix support to casino systems as required.

Essential Duties

Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of businessconditions and the ability to work harmoniously with coworkers.

Strategic planning for all in house AV systems.

Partner with business units to design and deliver innovative AV solutions.

Insures exemplary AV support and guest service to internal/external clients.

Install / Maintain AV equipment to insure 99% uptime.

Software Deployment Support / Maintenance.

Setup and support of AV requirements for property systems and events as needed.

Leads AV projects as assigned.

Maintains AV inventories, support procedures/documentation and current configuration files for AV systems.

Coordinates with equipment vendors and service providers for maintenance and services provided for equipment and service support agreements.

Creates documentation and training programs for end users to become self-reliant.

Communicates system issues and incidents to impacted parties.

Document/report on all support activities per departmental policies.

Must be available to work different shifts that will include nights and weekends.

Other duties as assigned.

This knowledge and these abilities are typically acquired through a Bachelor’s degree program with 1 to 2 years of related experience and/or training or an equivalent combination of education and experience.

SKILLS

Strong leadership and interpersonal skills

Excellent interpersonal, oral and written communication skills.

Meticulous, organized and accurate

Extreme confidentiality.

Familiarity with a variety of computer systems and applications.

Be flexible to work varying shifts and time schedules as needed.

Communicate effectively with all levels of employees and guests.

Manage multiple details and tasks concurrently in a changing environment.

Able to work effectively in a team environment.

Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

Ability to stand and sit for extended periods of time.

Ability to walk distances.

Ability to lift 30 to 40 lbs.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.