IT Desktop Support Technician

• Provide desk-side support and PC break/fix services
• Troubleshoot hardware, software, and operating system issues
• Install, configure, and support desktops, laptops, printers, and peripherals
• Perform desktop imaging and application installation
• Provide smart hands support for IT and networking equipment
• Troubleshoot network connectivity and cabling issues
• Support LAN/WAN environments and basic networking tasks
• Manage and resolve incidents using ticketing tools (ServiceNow / Remedy)
• Perform root cause analysis and problem management
• Ensure timely resolution of issues while meeting SLA requirements

Do you have experience in Software installation?, Do you have a Associate’s degree?, We are seeking an experienced IT Desktop Support Technician to provide onsite IT infrastructure and end-user support. The ideal candidate will have strong expertise in hardware/software troubleshooting, desk-side support, and network fundamentals, along with excellent customer service skills., * Minimum 3+ years of IT infrastructure field support experience

• Strong knowledge of:
• TCP/IP, DNS, DHCP, VPN, RDP
• Windows OS (Mac/Linux preferred)
• Experience with:
• Desktop imaging and application support
• Printer and peripheral troubleshooting
• Network devices (routers, switches, firewalls)
• Ability to handle hardware installation, maintenance, and troubleshooting
• Experience with end-user network cabling issues

Smart Hands Support

• Hands-on support for:
• Monitors, keyboards, mice
• Printers, scanners, fax machines
• Routers, switches, firewalls
• Racks, cabinets, and patch panels, * Associate Degree in Electronics or related field
• CompTIA A+ Certification (preferred)
• Vendor certifications (Dell, Lenovo, etc.) are a plus

Non-Technical Skills

• Strong communication and customer handling skills
• Ability to work independently and in a team environment
• Proactive, result-oriented mindset
• Strong problem-solving and analytical skills
• Ability to work under pressure and meet deadlines, * Ability to lift/move equipment up to 50 lbs

• Flexible to work varied schedules if required

Pay: $25.00 per hour