Network Support Technician

The AES Group Inc. is seeking an experienced Network Support Technician to provide onsite technical assistance at data centers across multiple locations. This is a remote, travel-intensive position requiring visits to at least three data centers every two weeks. The selected professional will serve as the onsite hands-and-feet resource for remote network engineering teams, supporting network troubleshooting, equipment access, deployments, and infrastructure upgrades., * Provide onsite technical support for remote network engineering teams.

• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware.
• Verify VLAN configurations and assist with wireless connectivity troubleshooting.
• Check switch and router connections, cabling, ports, and device status.
• Provide console access to network equipment using appropriate cables and tools.
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities.
• Diagnose and resolve technical issues while minimizing operational downtime.
• Communicate findings, progress, and resolutions clearly to remote technical teams.
• Maintain accurate documentation of onsite activities and completed work.
• Travel frequently to assigned data centers based on project requirements.

• Minimum of 5 years of experience in onsite IT or network support.
• Hands-on experience supporting enterprise network environments.
• Strong understanding of switches, routers, VLANs, wireless networks, and connectivity troubleshooting.
• Experience using laptops with Ethernet, Wi-Fi, and console connectivity.
• Ability to work independently in fast-paced and travel-intensive environments.
• Strong communication, coordination, and problem-solving skills.
• Willingness to travel to at least three data centers every two weeks.

Preferred Certifications

• CompTIA Network+
• Cisco Certified Support Technician (CCST)
• Cisco Certified Network Associate (CCNA)

Pulled from the full job description Travel reimbursement Opportunities for advancement, * Competitive salary

• Opportunity for advancement
• Training & development, * Fully paid travel and business expenses
• Opportunity to support enterprise data center environments
• Exposure to network deployments, upgrades, and onsite technical operations
• Independent, hands-on role with collaboration across remote engineering teams