Maravai LifeSciences is seeking a #MiracleMaker to join our IT team as an IT Support II. The IT Support II is responsible providing technical assistance and support related to computer systems, hardware, and software to the organization. Responsible for troubleshooting IT issues from inception to resolution, escalating tickets as needed. Answer any questions relating to laptops/workstations, printers, peripherals, mobile devices, IT related software, email, communications, etc.

How you will make an impact:

• Reviews, prioritizes, and responds to ServiceDesk tickets ensuring timely resolution
• Provide service and support to end users on a variety of hardware and infrastructure issues
• Assist with the setup and configuration of end-user laptops (Windows & MacOS)
• Troubleshoot end-user hardware, operating system, network and software related problems
• Manages multiple projects simultaneously while maintaining high customer service standards
• Assist in developing the documentation, knowledge base, and best practice guides
• Communicate highly technical information to both technical and non-technical users
• Perform other functions and duties as required, * Maravai LifeSciences will never interview a candidate over RingCentral, similar messaging apps or social media (e.g. Telegram, Google Hangouts, WhatsApp, Facebook Messenger, etc.)
• Maravai LifeSciences will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
• Maravai LifeSciences will never provide excess money to an applicant and ask the applicant to write a check for repayment.

• Minimum of 4 years’ experience with help desk support, troubleshooting common IT issues required. Previous ServiceDesk experience is required
• 2 or 4-year IT related degree preferred or Relevant IT/Systems Certifications CompTIA A+
• Demonstrate problem solving skills and solution development skills
• TCP/IP Networking basics
• Active Directory / Entra ID
• Excellent time management, interpersonal and written and verbal communication skills
• Ability to multi-task and prioritize workload, while maintaining efficiency and quality of work
• Familiarity with working in a lab environment is a plus

Pulled from the full job description

• Pet insurance
• Health insurance
• Paid time off
• Health savings account
• Flexible spending account
• Paid holidays
• RSU, The anticipated salary range for this position is $36.00 - $40.00. The salary offer will depend on multiple factors which may include the successful candidate’s skills, experience and other qualifications, as well as the location of the role.

LI-Onsite

The benefits of being a #MiracleMaker:

• You have the potential to change, improve, and save lives around the world.
• You have the opportunity to be a part owner in Maravai through RSU grants and optional employee stock purchase plans.
• We offer comprehensive medical plans and HSA/FSA options.
• Fertility & family planning assistance.
• A variety of additional optional benefits and insurance options, including pet insurance.
• Retirement contributions.
• Holidays & Paid Time Off.

Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the world’s leading biopharma, vaccine, diagnostics, and cell and gene therapy companies.

At Maravai, we believe that diverse perspectives are the foundation of innovation. Through an inclusive and equitableculture where every team member is inspired to bring their best selves to work, we cultivate an environment in which we can lead together, providing differentiated value to our customers, and enabling the miracles of science. For over 35 years, Maravai’s portfolio companies have served as a catalyst for innovative, lifesaving technology for humanity. Pioneering nucleotide research since its inception, we are now leading the way in the rapidly expanding mRNA market.