IT Support Specialist

• Supports and promotes the mission, vision, and guiding behaviors of the company.
• Adheres to company policies, attendance requirements, and departmental procedures.
• Understands basic business processes supported by IT systems to better align support with operational needs.
• Supports resolution of technical issues across systems, ensuring follow-through, quality, and timely escalation when appropriate.
• Responds to and triages incoming telephone, email, voice mail, ticket, and in-person support requests.
• Interviews users to gather problem details and guides them through logical diagnostics to identify root cause.
• Provides problem recognition, isolation, research, resolution, and follow-up for first-level issues; escalates more complex problems to the appropriate system owner or administrator.
• Installs, configures, and maintains desktops, laptops, printers, VOIP phones, and mobile devices.
• Assists with Cat5e, Cat6, coaxial, and fiber cabling; helps install patch panels, wall plates, and 66 blocks.
• Works with users, coordinators, and departments during workstation setups, relocations, and technology refreshes.
• Supports Microsoft 365 user administration, Active Directory account changes, and email provisioning.
• Provides technical support for specialized warehouse technology including Zebra/Honeywell scanners, forklift-mounted terminals, and delivery tablets.
• Builds, images, and deploys new devices with standard company configurations; installs software, updates, drivers, and security patches.
• Works with systems and network administrators on assigned projects or issue resolution.
• Maintains up-to-date inventories of all IT assets, software licenses, and user access.
• Documents procedures, troubleshooting steps, and common resolutions for use by the broader team.
• Communicates with English- and Spanish-speaking users, vendors, and support teams when needed.
• Participates in after-hours/on-call support rotation as needed.
• Occasional travel required to support additional company sites.
• Performs other duties as assigned.

Do you have experience in VLAN?, Do you have a High school diploma or GED?, The IT Support Specialist provides technical support to users across multiple locations, including warehouse and office environments. This role handles day-to-day troubleshooting, assists with workstation setups, equipment moves, cabling, hardware installation, and user account support. The ideal candidate brings 2+ years of IT support experience, a customer service mindset, a hands-on approach, and preferred bilingual Spanish/English communication skills., * Working knowledge of Windows OS (10, 11) and Microsoft 365 applications and administration.

• Familiar with TCP/IP, DNS, DHCP, VLANs, and common network troubleshooting concepts.
• Hands-on experience with desktop, laptop, printer, mobile device, cabling, and hardware support.
• Familiarity with Active Directory, Exchange Online, remote desktop tools, and printer management.
• Effective communicator across technical and non-technical audiences.
• Customer service skills, time management, reliable follow-through, and documentation practices.
• Ability to prioritize support requests, resolve common issues, and escalate appropriately.
• Familiarity with ticketing systems such as ServiceNow, Zoho Desk, or Freshdesk preferred.
• Bilingual Spanish/English preferred.

Education and/or Experience

• High school diploma or equivalent required.
• Associate degree or technical certifications (e.g., CompTIA A+, Network+, Microsoft) preferred.
• 2+ years of IT support or help desk experience preferred, including deskside or field support.
• Experience supporting multi-site organizations, warehouse operations, or distribution environments is a plus.

Physical Demands & Abilities

• Ability to see clearly and focus on detailed tasks such as using a computer, entering data, while performing repetitive hand movements accurately and consistently.
• Must be able to remain in a stationary position for extended periods while working at a computer or on the phone.
• ·Occasionally required to lift and move items weighing up to 50 pounds.
• ·Regular onsite attendance required Monday through Friday; flexibility to work additional hours or adjust schedule based on business needs.
• ·Availability to participate in a rotating on-call schedule.

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account, * 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Vision insurance