ICT Transition and Support Specialist (ICTSS)

Pono Aina Management LLC is currently seeking an ICT Transition and Support Specialist to join their team. This important role provides specialist Information and Communications Technology (ICT) support to the Australian Liaison Office (LO) embedded with NAVAIR at Patuxent River, Maryland. The position is responsible for maintaining reliable and secure IT infrastructure, supporting day-to-day technical operations, and managing ICT requirements during facility transitions or relocations. The successful candidate will ensure uninterrupted ICT services in a secure, high-tempo defense environment supporting the Royal Australian Air Force’s F/A-18F and EA-18G programs., * Provide day-to-day ICT support and troubleshooting for all LO personnel and systems

• Maintain and support the office’s IT infrastructure, including networks, servers, printers, scanners, and connectivity
• Coordinate and manage Internet services, telecommunications, and audio-visual requirements
• Lead ICT aspects of facility relocations, office moves, and infrastructure transitions
• Install, configure, and maintain hardware and software in accordance with security policies
• Manage ICT equipment inventory, asset tracking, and licensing compliance
• Serve as the primary point of contact for non-CIOG IT issues and escalate complex problems as required
• Ensure all ICT activities comply with Australian Defense security standards and U.S. government regulations
• Develop and maintain ICT procedures, documentation, and user guides
• Support video conferencing, secure communications systems, and collaboration tools used by the LO

• U.S. or Australian Citizenship
• Current or ability to obtain a U.S. SECRET clearance (or Australian AGSVA equivalent)
• Relevant ICT qualifications (e.g., CompTIA A+, Network+, Security+, or equivalent)
• Minimum 3-5 years of practical experience in IT/ICT support, preferably in a government or defense environment
• Solid hands-on experience with IT infrastructure, networks, and end-user support

Important Requirements:

• Experience supporting IT systems in classified or secure office environments
• Knowledge of network troubleshooting, printer/scanner configuration, and telecommunications systems
• Familiarity with Microsoft Windows environments and Office 365 tools
• Strong customer service skills with the ability to explain technical issues to non-technical users
• Experience with office relocations and ICT transitions

Physical Requirements:

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Requires the ability to walk short distances.
• Exerting up to 15 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. the worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Hui Huliau is a nonprofit Native Hawaiian Organization (NHO) and community service organization whose business activities principally benefit Native Hawaiians. As an NHO we operate under U. S. Small Business Administration (SBA) regulations and own small businesses that participate in the SBA 8(a) Business Development Program for minority owned companies. Our small businesses provide a variety of contracted services to the U. S. Military, U. S. Civilian agencies, and commercial customers at locations worldwide.

Profits from Hui Huliau’s for-profit subsidiaries help sustain important education, social, economic, and cultural preservation programs that serve Native Hawaiians in the Waianae community. The Waianae Coast on the western side of the island of Oahu has the highest per capita percentage of Native Hawaiians in the world and the highest poverty and unemployment rate in the State of Hawaii.

Our mission to strengthen our communities, make a positive impact on the lives we touch, and provide a brighter future for the Native Hawaiian people through education, economic opportunities, and the preservation of the Hawaiian language and culture. Hui Huliau employees help us achieve this mission by providing outstanding service to our customers.