System Support Manager

Job Purpose: To provide managerial, operational, and working support for all of the IT and telephonic needs of the warehouse., Position will report directly to System Support Group General Manager, National System Support Analyst General Manager, and Warehouse Managers. Support as a Team Leader to Regional Coast System Support Teams, supporting and directing them in efforts to support warehouse and transportation operations, and the systems used to support all distribution operations. Will receive direction and guidance from corporate IT, Networks, Desktop, and Security for IT standards, policies, and procedures as it relates to topics listed below. Travel is a requirement in this position, based on needs, necessities, and projects.

Networking

· Assists in the planning and implementation of additions, deletions and major modifications to the supporting local IT infrastructure.

· Implements network security at the local level as established by Corporate Security Director.

· Oversees the administration and maintenance of the site’s IT infrastructure, and directs IT support personnel when necessary.

· Oversees the administration of the company’s LAN.

Telephony

· Manages and develops upgrades to the company’s telephone system at the national and local levels.

· Oversees all telephone changes, including routing for seating assignments.

Training & Lab Maintenance

· Oversees the administration and maintenance of computer stations and software for company training programs and provides additional support if necessary.

Internal Systems

· Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.

· Works with project teams to help implement internal systems.

Business Continuity Plan

· Knowledge of SQL, VM Server Setup, prepare DC for System failover, working with operations to complete failover with minimal impact to operations.

· Document plans for the turnover and need to be followed step-by-step.

· Creating daily store orders through portal

· Bi-yearly training and testing in sandbox to make sure you are prepared

· Requires a level head in a stressful environment and quick response to minimize impact to the DC and operations

Help Desk Administration

· Oversees all help desk activities at the regional and local levels.

· Responds to escalated help desk issues.

· Oversees the administration and maintenance of our tracking software.

· Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.

Asset Management

· Builds and maintains vendor relationships and manages the local purchase of hardware and software products.

· Manages the purchasing of all software, hardware and other IT supplies at the local level.

Ensures that company assets are maintained responsibly.

· Designs, and prepares daily and monthly reports as needed by corporate and the General Manager

· Overall responsibility for the management of good sanitation and safety practices throughout the warehouse technology areas.

· Excellent communication skills and the ability to be a self-initiator who can implement and manage all warehouse distribution programs as directed by corporate, the Human Resource Manager, and the General Manager.

· Extremely high level of Computer Networking, WMS, and TMS system literacy with knowledge and certifications in LAN if needed.

· Logistics knowledge, EDI knowledge, troubleshooting knowledge required to provide expedited support.

· Management skills for high level tier support.

· College level training or a minimum of 4 to 5 years experience in the areas of system

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance