Software Implementation Analyst

The Software Implementation Analyst plays a key role in helping hospitals successfully transition to and adopt Mission-owned software platforms. Working closely with hospital teams, field partners, vendors, business stakeholders, and technical teams, this role builds strong relationships to understand current systems, workflows, and operational needs while guiding teams through onboarding and implementation.

The Software Implementation Analyst supports discovery, documentation, rollout planning, training, and change management efforts to help ensure a smooth transition and positive user experience. Following go-live, the role continues to partner with stakeholders to promote adoption, address challenges, and support the stable, effective use of software solutions., Implementation & Clinic Onboarding

• Lead discovery and readiness activities, including assessment of current-state clinic workflows, PIMS configurations, scheduling processes, provider setup, and operational requirements.
• Manage hospital settings and configuration lifecycles from intake and validation through staging, production deployment, and post-launch verification.
• Coordinate wave-based implementations, user acceptance testing (UAT), launch readiness reviews, cutover activities,hypercaresupport, and go-live acceptance.
• Support onboarding, training, communication, and adoption initiatives to ensure successful transition to Mission-owned platforms.

Stakeholder & Program Coordination

• Act as the liaison between hospitals, business units, software development teams, infrastructure teams, vendors, and support organizations.
• Translate technical issues into business-impact language and communicate production status, risks, outages, and remediation plans to stakeholders and leadership.
• Support software release planning, maintenance activities, change management processes, and production readiness reviews.
• Facilitate governance activities, status reporting, lessons learned, and continuous improvement initiatives across implementation waves.

Continuous Improvement

• Identifyrecurringonboardinganddiscovery processchallenges and drive long-term corrective actions.
• Recommend enhancements to system reliability, monitoring, automation, support processes, and deployment practices.
• Track incident trends, adoption metrics, and key performance indicators (KPIs) to improve service delivery,onboarding,and user experience.

The ideal candidate brings strong organizational and communication skills, a collaborative mindset, and a practical, user-focused approach to driving successful outcomes., * 3+ years of experience supporting software implementations, production support, program coordination, or multi-site operational rollouts.

• Experience with veterinary clinic operations and Practice Information Management Systems (PIMS) preferred.
• Strong stakeholder management, written communication, and cross-functional collaboration skills.
• Proven ability to manage competing priorities and make decisions in fast-paced environments.
• Experience coordinating technical and non-technical teams.
• Technical aptitude with basic understanding of software systems, integrations, APIs, and production environments; hands-on software development experience is notrequired.

Core Competencies

• Stakeholder Relationship Management
• Production Support & Incident Management
• Software Implementation & Change Management
• Cross-Functional Leadership
• Root Cause Analysis & Problem Solving
• Executive Communication & Reporting
• Customer Service & Operational Excellence
• Process Improvement & Program Governance