Unified Collaboration Infrastructure Engineer

• HS and LS Voice and Video telephony platforms.
• Partner Connectivity across the UK and overseas
• Underlying infrastructure to support UC Applications
• Develop additional UC skills to aid in the support of other UC Team Collaboration
• Tools and Audio-Visual and Managed Events capability to help create a multidisciplinary team.
• Hardware installation/configuration
• Infrastructure support - Flexpod, NettApps *

To be successful in this role, you will have the following skills, knowledge and experience

Network Infrastructure

• LAN/WAN fundamentals, QoS for video and voice traffic.
• VLAN design, IP addressing
• Secure device onboarding and certificate management.
• Firewall administration (Cisco ASA/Firepower, Palo Alto, Fortinet)

Unified Communications Platforms

• Cisco UC products
• Cisco Unified Communications Manager (CUCM), Cisco Jabber, Cisco Unity Connection, Cisco Expressway, Cisco Meeting Server
• Webex Control Hub administration.
• SIP protocol understanding.
• Interoperability and integration with Microsoft 365 or other UC tools.

Servers & Storage

• Physical and virtual server installation, configuration, and support (Windows Server, Linux distributions).
• Expertise in virtualisation platforms (VMware vSphere)
• Storage provisioning, replication, and backup solutions.
• Cisco UCS, Hyperflex, FlexPOD
• Netapp

Infrastructure Automation & Monitoring

• Scripting and automation
• Infrastructure as Code (IaC) experience (Terraform, Ansible).
• Splunk, Grafana

Video Conferencing Systems

• Deploy, configure, and troubleshoot Cisco VTC endpoints (Room Kits, Webex Boards, SX/MX series, Desk series).
• Knowledge of Zoom Rooms, Microsoft Teams Rooms, and interoperability gateways.

Cloud Infrastructure

• Amazon Web Services (AWS) architecture and management.
• Hybrid cloud deployments & integration with on-premise systems.
• Cloud networking, security groups, and resource optimisation.