Dynamics 365 Support

We are recruiting a Dynamics 365 Support specialist to provide technical and functional support for Microsoft Dynamics 365 Finance & Operations while delivering system enhancements, integrations, and process improvements. You will work closely with business stakeholders to ensure the ERP platform remains reliable, secure, and aligned with business needs.

Responsibilities to include:

• Provide day-to-day support for Dynamics 365 ERP and Finance.
• Troubleshoot system, workflow, integration, and user issues.
• Manage user accounts, security roles, and permissions.
• Develop and maintain customisations, reports, workflows, and integrations.
• Support upgrades, testing, and new feature deployments.
• Work with stakeholders to gather requirements and deliver improvements.
• Create and maintain system documentation, training materials and help guides.

• Degree in IT, Computer Science, or equivalent experience supporting and developing Dynamics 365 ERP solutions.
• Experience supporting and/or developing Microsoft Dynamics 365 F&O.
• Knowledge of Finance, Procurement, Inventory, or Supply Chain modules.
• Experience with Power Platform (Power Apps, Power Automate, Power BI).
• Understanding of D365 security, workflows, and data entities.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management abilities from various functions.
• Understanding of ERP integrations with third-party systems such as Product Lifecycle Management (PLM), Quality Management, Asset Management, or Warehouse Management solutions.
• Experience delivering system improvements, process automation, and user support in a business-critical ERP environment.

Desirable skills and experience:

• Warehouse Management, Inventory Control, Asset Management
• Procurement & Purchasing, Supply Chain Management, Manufacturing Operations
• Azure DevOps, and Lifecycle Services (LCS).
• Experience with APIs, Dataverse, and Azure integrations.
• Microsoft Dynamics 365 certifications.

Pulled from the full job description

• Employee discount
• Employee assistance programme
• Company pension
• Private medical insurance, In addition to an attractive market-aligned salary, we offer:

Rewarding Excellence: Benefit from our short-term incentive plan that rewards your hard work and dedication.

Enjoy Your Time Off: Benefit from 25 days of holiday to relax and recharge.

Stay Healthy: We’ve got your health covered with private medical insurance, along with dental and optical cash back.

Secure Your Future: Take advantage of our personal pension plan to ensure a comfortable retirement.

Peace of Mind: Our income protection and life assurance schemes are there to support you when you need it most.

Getting around: Drive the latest vehicles with our discounted salary sacrifice scheme.

We Care About You: Our employee assistance programme is always available to provide the support you need.

Perks Galore: Enjoy a range of employee discounts via Perkbox, from household goods to travel!

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