Forward Deployed Engineer

We are looking for a Forward Deployed Engineer (FDE) to work directly with customers to design, implement, and operationalize technical solutions that solve high-impact business and security challenges. This role combines software engineering, systems integration, customer engagement, and solution architecture.

As an FDE, you will operate at the intersection of engineering, product, and customer success. You will work closely with enterprise customers to understand their environments, deploy and customize solutions, integrate with complex infrastructures, and help shape product direction based on real-world feedback.

This is a highly cross-functional role ideal for engineers who enjoy solving ambiguous problems, working directly with customers, and delivering measurable outcomes in fast-moving environments., Customer-Facing Engineering

• Partner directly with customers to understand technical requirements, workflows, and operational objectives.
• Design and implement tailored technical solutions in customer environments.
• Lead deployments, integrations, proof-of-concepts, and production rollouts.
• Troubleshoot complex technical issues across infrastructure, networking, identity, APIs, and cloud platforms.
• Translate customer challenges into scalable technical solutions.

Solution Development & Integration

• Build scripts, automation, integrations, and lightweight applications to extend platform capabilities.
• Develop APIs, connectors, and workflow automations.
• Integrate with enterprise systems such as IAM, SIEM, endpoint management, cloud providers, and DevOps tooling.
• Contribute reusable deployment patterns, templates, and tooling.

Cross-Functional Collaboration

• Work closely with Product, Engineering, Sales Engineering, Customer Success, and Support teams.
• Provide product feedback based on customer needs and field experience.
• Influence roadmap priorities through direct customer insights.
• Document implementation best practices and operational runbooks.

Technical Leadership

• Serve as a trusted technical advisor to customers.
• Lead technical workshops, architecture reviews, and onboarding sessions.
• Mentor customers and internal teams on deployment best practices.
• Drive operational excellence and long-term customer success.

Do you have experience in Production troubleshooting?, * Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.

• 3+ years of experience in software engineering, solutions engineering, systems engineering, DevOps, or related technical roles.
• Strong experience with APIs, scripting, and automation.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Strong understanding of networking, authentication, and enterprise infrastructure.
• Experience troubleshooting distributed systems and production environments.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
• Strong problem-solving skills and ability to work independently in ambiguous environments.
• Willingness to travel occasionally to customer sites if required., * Experience working in customer-facing technical roles.
• Experience with cybersecurity, zero trust, identity, or access management platforms.
• Familiarity with Kubernetes, Docker, Terraform, or infrastructure-as-code.
• Experience with Python, Go, JavaScript, or similar programming languages.
• Knowledge of enterprise security architectures and compliance frameworks.
• Experience working in fast-paced startup or high-growth environments.

Technical Skills

• Preferred experience in several of the following areas:
• REST APIs and API integrations
• Python, Bash, Go, or JavaScript
• Linux administration
• Networking protocols and troubleshooting
• SSO, SAML, OAuth, OpenID Connect
• Cloud infrastructure and automation
• CI/CD pipelines
• Kubernetes and container orchestration
• Infrastructure-as-Code tools
• Logging, monitoring, and observability platforms
• Security and identity platforms

• 180K - 215K

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