Salesforce Administrator / Developer (Service Cloud)

Execute daily administration of the Service Cloud platform to maintain security, roles, and system stability. Architect automated business processes and complex data triggers utilizing Salesforce Flows and custom logic. Integrate Service Cloud Voice and Amazon Connect to streamline intake processes and communication channels. Develop custom technical solutions using Apex and Lightning Web Components to extend platform functionality. Translate business requirements into scalable technical designs and prioritize the application enhancement backlog. Deploy Agentforce AI capabilities and Marketing Cloud modules to enhance user engagement and productivity. Direct platform governance initiatives including release management coordination and environment synchronization. Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

4+ years of professional experience in enterprise Salesforce administration and production environment management. Proficiency in Salesforce Service Cloud including Case Management, constituent services, and investigative workflows. Experience with Salesforce Flows to architect complex declarative automation and business process logic. Experience with Apex programming and Lightning Web Components (LWC) for custom platform enhancements. Experience with Service Cloud Voice and Amazon Connect integrations for optimized telephony operations. Experience with Salesforce Agentforce, Marketing Cloud, and enterprise-level platform governance frameworks. Excellent verbal and written communication skills for managing stakeholder requirements and enhancement backlogs.

• Raleigh, NC
• Burlington, MA
• $99,365-122,745 per year We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with…