IT Coordinator

The IT Coordinator supports the planning, coordination, and execution of Information Technology initiatives across the Credit Union. Acting as a vital bridge between internal business units and external tech vendors, you will play a critical role in project rollouts, vendor relationship management, and third-party risk management. This role is perfect for a highly organized communicator who enjoys building collaborative relationships, maintaining audit-ready documentation, and ensuring technology solutions support our member service goals.

What You’ll Do:

Project Coordination & Implementation *

• Rollout Coordination: Track project milestones, manage dependencies, and coordinate internal resources to ensure timely project delivery.

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• Testing Oversight: Lead User Acceptance Testing (UAT), pilot programs, and deployment readiness activities to ensure security and operational stability.

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• Tracking & Documentation: Maintain complete, audit-ready project documentation including timelines, risk registers, and post-implementation reviews.

Communication & Team Support *

• Stakeholder Liaison: Facilitate smooth communication regarding system changes, outages, and implementation updates across IT teams and business units.

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• Compliance & Audit Support: Assist with internal audits and federal regulatory examinations by tracking remediation efforts.

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• IT & Community Engagement: Support the IT team during major system upgrades (including occasional after-hours support) and actively participate in TEG’s community events.

Vendor Management & Due Diligence *

• Relationship Management: Serve as the primary liaison for third-party technology providers, monitor SLA performance, and resolve vendor-related issues.

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• Risk Management: Coordinate vendor due diligence reviews, evaluate security certifications (SOC reports, financial records), and ensure compliance with regulatory standards.

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• Evaluation & Selection: Support the evaluation of new technology providers by coordinating RFPs and conducting cost-benefit analyses. What We’re Looking For

• Minimum of 2 years in Information Technology, alongside 2 years of direct experience in IT coordination, project management, or vendor management.

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• Experience working within a financial institution, credit union, or heavily regulated environment is highly preferred.

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• Associate’s degree, specialized technical certification, professional licensing, or equivalent practical work experience.

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• Proficiency with project management tools, methodologies, and risk registers.

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• Solid understanding of IT infrastructure, cloud-based platforms, and cybersecurity principles.

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• Ability to review and interpret technical contracts, SLAs, and compliance requirements.

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• Exceptional organizational skills with a proven track record of managing multiple projects simultaneously., + A Natural Relationship Builder: You effortlessly foster trust and collaboration between internal teams, executive leadership, and external partners.

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• Process-Driven & Detail-Oriented: You take pride in maintaining meticulous, audit-ready project documentation and rigorous risk registers.

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• Proactive & Action-Oriented: You possess high energy, dive into new challenges with initiative, and look to optimize workflows for future growth.

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• An Adaptable Problem Solver: You maintain professional judgment and calm under pressure when handling conflict resolution or shifting technical timelines.

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• Community-Minded: You align with our mission of service excellence and are eager to participate in TEG’s external community engagement initiatives.

Work Environment: This is an in-office position based in Poughkeepsie, NY. May require regular travel to other TEG locations. Some evening and weekend work as required

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Pension plan

• Opportunities for advancement, Full-Time

  $28.00 - $32.00/hour based on experience, eligible for annual Bonus. Poughkeepsie, NY

  In-Office