System Administrator

Cyber B.A.T. is seeking a Senior System Administrator to support the implementation, operation, troubleshooting, and maintenance of enterprise IT systems and infrastructure. This role is responsible for ensuring high availability and performance across client/server, storage, network, and end-user environments while providing escalation support, system optimization, and operational continuity in mission-critical environments.

• Provide support for implementation, troubleshooting, and maintenance of enterprise IT systems
• Manage daily configuration and operation of IT system infrastructure and related services
• Support client/server, storage, network, and mobile device environments across enterprise systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support for incident identification, diagnosis, and resolution
• Perform advanced troubleshooting and root cause analysis for complex system, application, and hardware issues
• Configure, manage, and maintain UNIX and Windows operating systems
• Install, load, and update operating system software and patches across enterprise environments
• Configure and maintain network components and system integrations to ensure reliability and performance
• Monitor system performance and conduct capacity analysis and planning to optimize resource utilization
• Provide escalation support and communicate system status updates to agency leadership and stakeholders
• Support dispatch processes and participate in resolution of hardware and system-related incidents
• Analyze and resolve complex issues involving server hardware, applications, and software integration
• Provide detailed technical analysis and documentation for escalated incidents and system issues
• Support system architecture design and contribute to mission system and hardware planning efforts
• Apply knowledge of Service-Oriented Architecture (SOA) to understand system interdependencies
• Support system design activities involving infrastructure, mission systems, and associated hardware
• Maintain system integrity and ensure operational compliance with organizational standards and policies
• Collaborate with engineers and technical teams to ensure system availability, performance, and security

• Bachelor’s degree in a technical discipline (Computer Science, Information Technology, Engineering, or related field)
• Minimum of of experience as a System Administrator supporting environments of similar scope, type, and complexity
• Five (5) additional years of directly related system administration experience may be substituted in lieu of a bachelor’s degree
• Extensive experience supporting enterprise IT systems, including UNIX and Windows environments
• Experience with Tier 1 and Tier 2 support operations in enterprise or mission environments
• Strong experience in system troubleshooting, incident response, and problem resolution
• Experience managing and maintaining client/server, storage, and network infrastructure
• Experience performing system installation, configuration, patching, and lifecycle maintenance
• Experience with system performance monitoring, capacity planning, and optimization
• Knowledge of system interdependencies within Service-Oriented Architecture (SOA) environments
• Experience supporting enterprise-level system integration and infrastructure troubleshooting
• Strong analytical, communication, and documentation skills

• Ability to operate effectively in high-tempo, mission-critical operational environments

• Love solving difficult technical challenges
• Enjoy collaborating and sharing knowledge
• Like working where your voice actually matters
• Appreciate a culture that celebrates wins and supports growth

• Employee ownership opportunities - every employee has equity in our success
• Annual company retreats (yes… actual destinations)
• 5 weeks PTO + flexible work environment
• Employer-paid medical and dental for employees and dependents
• Up to 10% 401(k)/profit sharing contribution (no match required)
• Monthly happy hours and team events
• Referral bonuses
• Opportunity to make visible impact without getting lost in a giant organization

At Cyber B.A.T., we believe in one simple idea:

We’re a Service-Disabled Veteran-Owned Small Business delivering engineering, cybersecurity, software, systems, and mission-focused consulting solutions to government customers and industry partners. We combine the impact and innovation of a growing company with the culture and flexibility of a close-knit team.

When you join Cyber B.A.T., you’re not just taking a job, you’re helping solve meaningful challenges alongside people who value collaboration, technical excellence, and having fun while doing it.