IT Helpdesk

We are seeking a reliable, customer-focused IT Helpdesk Technician to join our team. In this role, you will serve as the first point of contact for employees or clients seeking technical assistance. You will troubleshoot hardware, software, and network issues, ensure user requests are resolved in a timely manner, and document support tickets clearly., * First-Line Technical Support: Respond to inbound IT support requests via phone, email, chat, or in-person ticketing system.

• Troubleshooting: Diagnose and resolve basic to intermediate technical issues related to Windows/macOS operating systems, Microsoft 365, Google Workspace, printer setup, and basic network connectivity (Wi-Fi/VPN).
• User Management: Perform basic account administration, including password resets, account unlocks, and user onboarding/offboarding.
• Hardware Maintenance: Set up, configure, deploy, and maintain desktop computers, laptops, monitors, mobile devices, and peripherals.
• Escalation: Accurately document troubleshooting steps and escalate complex technical problems to senior engineers or system administrators.
• Inventory Management: Help maintain accurate records of IT hardware assets, equipment loans, and software licenses.

• College degree or equivalent experience
• 1+ years of experience in a technical support, customer service, or helpdesk environment
• Strong familiarity with Windows and/or macOS operating systems
• Basic understanding of computer networking principles
• Excellent communication and customer service skills-ability to explain technical concepts to non-technical users calmly and clearly
• Familiarity with ticketing systems
• Experience with cloud platforms
• Ability to lift up to 30-40 lbs (moving desktop hardware, monitors, and equipment).
• Prolonged periods sitting at a desk and working on a computer

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance

• Unlimited paid time off, Why Work for Us?: Brivo is a Great Place to Work-Certified company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security. Why Your Work Matters Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

• The Brivo Experience: We thrive on in-person collaboration and a “one-team” atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces-ensuring you have everything you need to stay focused while building the future of security.
• Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and an unlimited Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.

Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous-from single-site businesses to global enterprises.

As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure.

With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com.