Help Desk Technician

Role Overview: Are you passionate about starting a career in IT and delivering exceptional customer service? This role offers hands-on experience supporting both PC and Mac environments within our Microsoft 365 (M365) tenant, giving you the opportunity to grow your skills and advance in the IT field. You’ll assist with support tickets, troubleshoot IT issues, and ensure end-users receive the support they need to keep operations running smoothly., * Provide world-class technical support to internal teams using both PC and Mac environments.

• Respond promptly and professionally to support tickets and service requests.
• Provide comprehensive onboarding support to new employees.
• Troubleshoot and resolve basic hardware and software issues, including operating systems, hardware, and peripherals.
• Assist with the setup and configuration of IT equipment such as desktops, laptops, and printers.
• Support M365 applications such as Outlook, Teams, and SharePoint. Including user management.
• Collaborate with the team and escalate complex issues to System Administrators when needed.
• Maintain accurate records of support activities and document solutions for future reference.
• Assist in maintaining IT inventory and asset management.
• Develop your IT skills and grow with the company into more advanced roles.

• A passion for starting a career in IT and a strong desire to learn.
• A dedication to providing exceptional customer service to internal teams.
• Familiarity with PC and Mac operating systems.
• Basic understanding of Microsoft 365 applications (Outlook, Teams, SharePoint, etc.).
• Comfortable using help desk ticketing systems.
• Strong problem-solving skills and the ability to troubleshoot basic IT issues.
• Excellent communication and customer service skills.
• Ability to work both independently and collaboratively in a team environment.
• A positive attitude and eagerness to grow professionally.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus but not required., * Help desk: 1 year (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * Competitive salary based on experience.
• Comprehensive benefits package including health, dental, and vision coverage.
• Opportunities for career growth and professional development.
• A supportive environment for learning and gaining IT experience.

Learn more about our mission to reduce plastic, commitment to promote environmental responsibility, and our investment in service here: https://www.bottlelessnation.com/bottleless-nation-partnership-program/

Thank you for considering Bottleless Nation!

Job Type: Full-time, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Bottleless Nation is a purpose-driven water solutions company dedicated to eliminating plastic waste in workplaces across the U.S. We provide sustainable, bottleless water and ice systems to businesses in a variety of industries, including healthcare, hospitality, and education. By offering environmentally friendly alternatives to single-use plastics, we help organizations reduce costs, improve hydration, and minimize their environmental footprint. Uniquely, we recycle used water filters as part of our commitment to sustainability. Through our Bottleless Nation Charitable Foundation, we support initiatives that reduce plastic waste, promote environmental cleanup, and improve access to clean drinking water in underserved communities.

Bottleless Nation is seeking an entry-level IT Support Technician who thrives on helping others and providing world-class customer service to internal teams.