IT Support Specialist II Raleigh-Durham

IT Support Specialist. Great opportunity for a recent Computer Science college graduate with 4+ years of experience looking for an on-site IT support position in Raleigh-Durham, NC. If you have 4 or more years of experience, we’d like to hear from you! Here’s why working at RCOR is good for your career: You’ll get exposure to traditional Windows PC/server network office environments, which will help you as you work with our senior team, learning about on-premises environments as well as bringing and supporting clients in Azure.

RCOR is a small, top notch, MSP known for providing quality IT services to our clients. To work with us you must be a US citizen, establish roots in the Raleigh-Durham area, and willing to work to high standards. We offer:

• autonomy to do what’s best for the client (integrity is everything)
• grow even further in your technical support career,
• lots of growth potential as you learn traditional client/server networks and cloud migrations.

At least 4 years of prior IT support experience is required. You must be able to lift/install computers and monitors, and drive to client offices in our service region. We’ll get you started with:

• Answering end-user computer and networking questions
• Working with our Remote Monitoring and Management software
• Updating and configuring firewalls
• Rolling out multifactor authentication (MFA)
• Investigating endpoint detection and response (EDR) alerts
• Configuring and migrating M365

You’re detail-oriented, a people person, and not shy about digging into some troubleshooting. We would like to hear from you if you have a background in PC support, networking, and helping office workers with technology.

Pulled from the full job description

• 401(k) matching