MARC (Monitoring, Analysis, Response...

As part of the Operations Support & Readiness team, you will work with highly motivated engineers, experts, and innovators in the data center industry.

The MARC (Monitoring, Analysis, Response & Communication) Technician will have a direct impact on the overall customer experience. The MARC Technician will have the ability to assist the MARC team, to design solutions for complex problems, to assist & manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough timelines. The MARC Technician will help develop and execute plans to establish and complete department goals.

The FRG Technician will be responsible for the continuous remote monitoring of site conditions and triaging incoming alarms and incident alerts to establish a standardized response to critical issues across the portfolio. This role will also require the technician to assists FRG team and Management in providing both reactive and pro-active assistance to all operational facilities teams within the CyrusOne portfolio. The role has a direct impact on the sites, its productivity and operational success.

Responsibilities:

• Assist in the strategic direction for facilities operations.

• Ensure all safety procedures are followed. Assist in development of training programs to increase team technical capabilities.

• Be part of a 24/7/365 team to monitor and assist sites with incident response and management. The MARC Technicians will assist in the incident management team’s operational aspects in a way which protects, maintains, and improves the value of the data centers.

• Assist in site incident investigation by utilizing structured problem solving to identify root cause of failures.

• Demonstrate the ability to self-start, be responsive, and be creative when finding solutions.

• Identify opportunities to improve quality, customer service and cost performance, and assist in the execution of approved plans.

• Assist in the creation of reports and presentations for senior management.

• Assist Management to ensure optimal roll out and training in standard tools, processes, and systems where possible.

• Help create and implement BMS/EPMS training to include mechanical plant management, utilization validation, and report/trend generation.

• To develop and maintain a good working relationship across all levels in the organization, being an ally to all.

• Manage multiple project deliverables, requirements, and navigate complex situations.

• Three to five (3-5) years of data center experience preferred.

• Be able to work different shifts within 24/7/365 coverage strategy.

• Proven record of accomplishment for cultivating strong relationships with internal stakeholders, vendors, or customers.

• Excellent communication skills, teamwork, organizational and problem-solving skills.

• Proficient with Microsoft Office Suite and project management software.

• Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures.

• Multilingual is a plus.

Education / Certifications:

• High School diploma required.

• Bachelor’s degree in electrical, Mechanical, or other related engineering degrees preferred.

Work Environment:

• Fast paced environment

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .