Technical Program Manager

We are seeking a highly skilled Technical Program Manager (TPM) to join our Engineering organization. The TPM will play a critical role in ensuring our products and services meet and exceed our customers’ contractual requirements. This role is pivotal in upholding Service Level Agreements (SLAs) while ensuring the smooth operation of various functions related to the delivery of data center products and services. The TPM will oversee execution and compliance of customer lease terms, projects, and requirements throughout the entirety of the customer life cycle.

What You Will Do:

• Ensure adherence to contractual obligations and customer requirements across multiple data center functions including space design and delivery, physical security, power and environmental operations, health & safety, interconnection, incident management, and change management.
• Oversee service availability, compliance, and key performance indicators.
• Collaborate with internal teams including Sales, Account Management, Design, Construction, Implementations, Operations, EHS, IT, and Security to ensure a seamless delivery of services.
• Partner with external resources as needed to meet customer needs and obligations.
• Drive business process innovation to enhance contract delivery capabilities through defined processes, systems, and automation.
• Maintain strong relationships with key internal stakeholders and act as a trusted advisor.
• Oversee and manage the execution of customer lease terms and requirements to ensure compliance with contractual obligations.
• Develop and implement comprehensive plans and schedules required to satisfy lease terms.
• Understand CyrusOne’s standard policies and procedures, and perform process documentation for non-standard requirements.

• BA or BS in technical discipline or equivalent practical experience.
• 5+ years’ experience in data center colocation or IT infrastructure support.
• Technical aptitude with an understanding of contract and lease terms including energy, building premises, telecom, security, and operations.
• Experience with data center builds, migrations, and installations.
• Highly organized with a strong attention to detail.
• Certifications such as PMP, PgMP, or similar certification are preferred.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .