IT Help Desk Specialist

Carlisle Local School District, a dedicated public school district in Carlisle, Ohio, is seeking a skilled and customer-focused IT Help Desk Specialist to join our team. We are committed to providing high-quality education and fostering student development, and our IT infrastructure is crucial to achieving that mission. The ideal candidate will be the first point of contact for technical support, ensuring our staff and students receive prompt and effective assistance to maintain a seamless learning environment. This is a FULL_TIME position offering a competitive wage and the opportunity to make a significant impact within our educational community., As an IT Help Desk Specialist, you will be responsible for providing essential first-line support to our entire school district. Your primary duties will include:

Serving as the initial point of contact for all IT support requests from teachers, students, and administrative staff via phone, email, or our ticketing system. Diagnosing and resolving technical hardware and software issues for desktops, laptops, tablets, and peripherals. Installing, configuring, and maintaining computer systems, applications, and classroom technology, including interactive whiteboards and projectors. Assisting with user account management, including password resets, permissions, and onboarding of new users. Logging, tracking, and documenting all help desk interactions and their resolutions to maintain a comprehensive knowledge base. Escalating complex and unresolved issues to senior IT personnel in a timely manner. Providing clear and patient guidance to users to help them resolve their technical problems. Contributing to IT projects and supporting technology roll-outs across the district.

We are looking for a candidate with a strong technical aptitude and a passion for customer service. The key qualifications include:

Proven experience in an IT help desk or technical support role. Strong working knowledge of Windows operating systems and Microsoft Office Suite; familiarity with macOS or Chrome OS is a plus. Hands-on experience with troubleshooting PC hardware, printers, and other common peripherals. Excellent problem-solving and analytical skills. Outstanding communication and interpersonal abilities, with a talent for explaining technical information to non-technical individuals. A strong customer-service orientation and a patient, professional demeanour. The ability to organise and prioritise tasks effectively in a busy environment. Experience working within an educational or public sector setting would be a significant advantage.

Carlisle Local School District offers a supportive work environment and a benefits package designed to support our valued employees. Benefits for this role include:

A competitive hourly wage. Opportunities for continuous professional development and training. A collaborative and community-focused work culture. The rewarding experience of contributing directly to the success and education of our students.