Network Technology Specialist, Server Team (2...

Full-time position (1.0 FTE), 8-hours per day, 12-months per year

Competitive Civil Service Position

• Assists with data classification work to ensure proper handling and security of data.

• Assists with security auditing, enforcement of best practices, and creation of new security processes.

• Assists with the training in the operation of computers and software application use.

• Configures, installs, maintains, and supports software and peripheral equipment, including printers; provides hardware and software maintenance, training, and technical support for various programs.

• Documents computer maintenance, updates, and installations through help ticketing and inventory systems.

• Establishes user and operations communications procedures with systems personnel.

• Maintains and supports LAN/WAN, regional telecommunication systems, telephone systems, and regional electronic mail systems.

• Provides first-level support for LAN-based applications and customer support on networked applications.

• Provides maintenance in a timely manner in response to user requests.

• Provides recommendations and creates requisitions for purchasing hardware and software.

• Supports end users in all areas of computer operations, communications, software, and hardware.

• Other duties as assigned.

This is a competitive Civil Service position. The selected candidate must possess this title, be among the top three of a binding Civil Service Certificate of Eligible List for this title, or be among the top three after taking the required Civil Service exam for this title.

• Graduation from a regionally accredited or New York State registered two (2) year college with an Associate’s Degree in Computer Science, Information Systems, or a related field; or

• Completion of sixty (60) college credit hours, fifteen (15) of which shall have been in Computer Science, Information Systems, or a related field; or

• Graduation from high school or possession of an equivalency diploma and completion of a one (1) year business certificate program that includes computer coursework and either 1) 30 college credits or 2) one (1) year of experience working in a business setting requiring the use of personal computers and multiple software; or

• Graduation from high school or possession of an equivalency diploma and two (2) years’ experience in the installation and support of personal computers, computer applications, LANS/WANS and/or data communications; or

• A satisfactory equivalent combination of training and experience

*NOTE: The BOCES Computer Network Technology (Career & Technical Education) program and other programs from other states like the BOCES Computer Network Technology (Career & Technical Education) program have been deemed equivalent to the one-year business certificate program that includes computer coursework.

• Strong communication skills, both written and interpersonal, are required.

• Ability to work effectively in a team environment and manage the daily workload.

• Proficiency in troubleshooting, maintaining, and supporting networked PCs and Windows-based servers is essential.

• Must possess working knowledge of Windows 10/11, Windows Server 2016/2019/2022, Hyper-V, Microsoft Office 365, and PC configuration. Ability to learn Microsoft online Management Portals.

• Experience working with Microsoft System Center - SCOM, SCCM, DPM.

• Excellent oral and written communication skills, high logical reasoning, resourcefulness, sound judgment, tact, patience, and good physical condition are necessary.