Police Technology Support Specialist

The City of Casper Police Department is seeking a skilled and service-oriented Police Technology Support Specialist to support the critical technology systems that officers, dispatchers, and professional staff rely on every day. From troubleshooting hardware and software to coordinating technology projects and implementing innovative public safety solutions, this position plays a vital role in keeping mission-critical systems operating efficiently and securely. If you enjoy solving complex technical challenges, managing technology Incumbent is responsible for providing advanced technical support to maintain and troubleshoot, Police Department technology including software applications, databases, systems, and related services.

REPORTING STRUCTURE: Receives general supervision from the Support Services Captain or higher-level management staff.

Typical Class Essential Duties

1. Provides advanced technical support to end-users by responding to questions regarding hardware and software malfunctions; trains users on application software, hardware, network, and internet use.

2. Supports all programs and operational activities relating to police technologies.

3. Coordinates technical support with internal IT Division and external vendors for installations, repair, and/or maintenance issues.

4. Provides coordination, guidance, and oversight of all phases of a technology project including initiation, planning, implementation, monitoring, and close-out with City employees, user representatives, and external vendors.

5. Plans, organizes, and defines project requirements, methods, and objectives in consultation with end users; performs risk assessments; develops concept documents, impact analyses, stakeholder analyses, and drafts process documentation.

6. Assists with the development of programs, policies, and procedures relating to police technologies; recommends and drafts policy and procedural changes as necessary.

7. Maintains technology equipment and supply inventories for the Police Department; prepares specifications for new police technology solutions as needed.

8. Optimizes efficient usage of departmental and interagency technologies that are critical for police operations.

9. Plans and directs the research, specifications, operation, service, and maintenance of police related technologies; provides recommendations to enhance the technical capabilities of department equipment and reduce operating costs.

10. Assists with budget preparation and administration for technology related expenses; prepares cost estimates and justifications for budget items; and monitors expenses to align with budget allocated.

11. Recommends and assists in the implementation of goals and objectives for special programs and projects relating to police technologies and initiatives.

12. Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.

13. Performs other duties of a similar nature or level.

Knowledge (position requirements at entry): Knowledge of:

• Current trends and innovations in database systems.
• Applicable hardware, software, and peripheral equipment.
• Computer back-up, file transfer, and restoration principles.
• Data management theory, principles, and practices and their application to a wide variety of services and programs.
• Basic budgeting and financial principles.
• Project management principles, practices, and structures.
• Applicable Federal, State, Local and City government codes, rules, and regulations relating to the various aspects of systems and database administration.
• Current trends and innovations in police technologies.
• Record maintenance systems and techniques.
• Research methods and techniques.
• Data analysis methods.
• Customer service principles.
• Modern office procedures, methods and use of technological equipment including database management and use of software applications.
• Effective communication and organizational tools, modes, and methods.

Abilities (position requirements at entry): Ability to:

• Routinely demonstrate the City of Casper core values.
• Provide technical support after normal business hours.
• Identify technological needs.
• Conduct research projects on a wide variety of software issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Work on a variety of tasks and/or projects simultaneously.
• Research, develop, and recommend cost-effective technical system improvements.
• Prepare clear and concise program documentation, system and user procedures, reports of work performed, and other written materials.
• Manage projects and programs efficiently and effectively.
• Maintain current technical knowledge of police related technologies including learning new and existing software, applications, databases, and hardware.
• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Connect programs, projects, and initiatives relating to police technologies.
• Create manuals and train employees.
• Maintain confidentiality.
• Follow applicable Federal, State, and local laws, rules, and regulations.
• Maintain a neat and professional appearance.
• Communicate effectively verbally and in writing.
• Work independently and as part of a team.
• Operate modern office equipment, software, and operating systems/applications.
• Follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.

Skills (position requirements at entry): Skill in:

• Troubleshooting and repairing hardware, software, and peripheral problems.
• Providing end-user support and training employees.
• Communicating technical information to a non-technical audience.
• Organizing, evaluating, and comprehending technical data.
• Analyzing technical problems.
• Attention to detail.
• Maintaining confidentiality.
• Handling multiple tasks simultaneously.
• Basic principles of budgeting.
• Technical writing.
• Time management.
• Composing and drafting business correspondence.
• Project management.
• Providing customer service.
• Compiling, analyzing, and summarizing information.
• Oral and written communication, sufficient to exchange or convey effective information and to give/receive work direction.
• Operating modern office equipment, software, and operating systems/applications. Using computers and related software applications., This position may be eligible to naturally progress to an Administrative Assistant II. Prior to any natural progression, a Department Head must justify that there is an operational need, and budget accordingly, prior to an incumbent obtaining the necessary requirements, or regularly performing work at the higher level. Women, minorities, and individuals with disabilities are encouraged to apply.

Employment with the City of Casper is contingent upon a successful background screen and pre-employment drug test.

The City of Casper utilizes direct deposit for payroll purposes.

Driving records are required for all new employees regardless of the position’s driving requirements. If the employee has not held a Wyoming driver’s license for the last three years, the employee must provide at their own initiation and expense a driving record from their previous state(s) of residence. Physical and Environmental Conditions: City of Casper employees in data creation and modification, security sensitive or safety and protective positions are subject to pre-employment drug testing. Some employees may be subject to random drug testing if their responsibilities include:

• Emergency response/rescue
• Handling or working with hazardous materials, including chemicals as well as solid and liquid waste
• Operating or maintaining water and wastewater systems
• Writing or modifying code, maintaining or modifying City data systems including work on networks, servers, and communication systems
• CDL operations and driving
• Operating power-driven machinery or equipment
• Creating or modifying health, financial, security and or risk documents or assessments
• Working with or directing minors

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing and repetitive motions.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Incumbents typically work indoors in an office environment and are subject to the common noises associated with office work including telephones, copiers, and printers. The position requires frequent sitting, typing, and customer contact, both by telephone and in person.

• High school diploma or equivalent (G.E.D.) required.
• Associate or bachelor’s degree in information technology, computer science, or a closely related field preferred.
• Minimum of three (3) years of experience providing technological support and managing systems, implementing technology application projects and/or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed below.
• Experience in police related technologies preferred.

LICENSING and CERTIFICATIONS:

• Possession of a valid Wyoming driver’s license preferred.
• Police technology and/or radio-based certification(s) are preferred.

3.53.5 out of 5 stars Casper, WY $56,604 - $76,415 a year - Full-time, Pulled from the full job description

• Loan forgiveness
• Tuition reimbursement
• Food provided
• Paid time off
• Life insurance
• Disability insurance

• Pension plan, For full-time positions: Benefit Programs: Look at these amazing benefits:

• State of Wyoming - CIGNA Health
• Delta Dental
• VSP Vision
• Medical Reimbursement Account, Flexible Spending
• MASA Supplementary Ambulance Care
• Voya Supplementary Hospital, Accident, and Critical Illness Plans
• Short-term and Long-term Disability Options
• Life Insurance
• 457/IRA Retirement Options
• Employees Family Assistance Program (EFAP) Free Counseling Services
• Pet Insurance
• Legal Shield/ID Shield
• Eleven (11) Paid Holidays Annually
• Wyoming Retirement System - Retirement Income for life. Employer match exceeds employee contribution.

• Public Employee Pension Plan: o Employer 9.37% Employee 9.25%

• Law Enforcement Pension Plan o Employer 16.30% Employee 4.5%

• Paid Fire B Pension Plan o Employer 17.80% Employee 9.45%

Paid Time Off (PTO): The City of Casper (City) recognizes that a period of leisure, or recreation, away from the job is beneficial. A new full-time employee will receive an advance of 80 PTO hours on their start date. Each general and sworn Police Officer full-time employee’s PTO accrual is limited to a total of 720 hours.

• Accruals
• General Employees - 7.69 bi-weekly hourly accrual (through year 4, then increases incrementally)
• Sworn Police Employees - 9.23 bi-weekly hourly accrual (through year 4, then increases incrementally)

Sworn Fire Employees: Vacation and disability accruals are listed in the Collective Bargaining Agreement.

Fitness incentive time off program: Opportunity to earn additional paid time off by participating in the Police Department fitness testing program.

Tuition Reimbursement: Reimbursement % is based on grade level received. Includes books and some fees.

Public Service Loan Forgiveness (PSLF): The City of Casper may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Visit https://studentaid.gov/pslf/ to learn more and understand whether you may be eligible.

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Extensive Resource Library

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Employee Assistance Program: Free counseling available to employees and their immediate family members.

Ergonomic Assessments: Review of your workstation and recommendations made by our Risk Management team to ensure a safe and comfortable work environment.

Additional Benefits and Annual Fun Events: Service Awards Luncheon - To recognize and celebrate years of service, employees who reach a 5-year milestone with the City are invited to an annual luncheon. This event includes catered food, awards, and great door prizes.

Annual Employee Golf Tournament- Swing into Fun: Join us for our annual employee golf tournament. This event is typically in late Summer at our Municipal Golf Course and offers food and door prizes. Open to current employees, retirees, and family members.

Employee Holiday Breakfast- Indulge in a delicious hearty breakfast and enjoy the company of the great employees at the City of Casper. We invite all employees to kick off the holiday season with our Annual Holiday Breakfast.