Technical Assistance Lead (NTAP)

JSI’s Health Services Division prides itself on being a workplace where people with a strong dedication to public health and diverse lived experiences can work collaboratively to solve complex problems within a culture of continuous learning, high individual accountability, and a focus on mutual success, growth, and work-life balance. We address complex problems and drive systems and policy changes for improved health and education outcomes. Our approach emphasizes action-oriented strategies such as addressing whole-person needs, co-design with community, funders and other stakeholders, elevating community-informed solutions, and systems thinking.

The Technical Assistance Lead (TAL) provides operational and technical governance for the entire Technical Assistance (TA) portfolio’s aim to support health centers in advancing care models through technical assistance on a range of topics including team-based care, value-based care preparation, population health management, and effective use of health-IT to improve access and quality. The lead serves as the central leadership to ensure that all activities, from cohorts to communities of practice, are synchronized, resource-optimized, and compliant with client expectations. The TA lead assures excellence in TA delivery through management of cross-functional dependencies between internal staff, external partners, and subject matter experts (SMEs).

The Technical Assistance Lead will be dedicated to one or more technical assistance center programs, and work collaboratively across primary care access & delivery project teams to support effective health center engagement strategies. As a Senior Associate II, this role reports to a Principal and may supervise staff, as assigned. This position can be based in the U.S. where JSI is registered. This position is contingent on project award., * Independently serve as Project Director on highly complex/strategic small to mid-sized projects; mid-sized projects (typical annualized portfolio ~$1M - $3M); and/or as a Project Manager/Deputy Director for large projects (typical annualized portfolio ~$2M-$6M), providing financial oversight and ensuring high-quality product delivery for complex projects that meet client and JSI operational standards.

• Direct and develop a multidisciplinary team, fostering a “ONE JSI” culture of accountability, innovation, and individual professional growth driven by merit to ensure operational excellence and in accordance with JSI policies and procedures.
• Ensure the quality of TA delivery through SOP development and team management.
• Expand integration of project and people management strategies to optimize project outcomes.
• Use specialized expertise to lead the development and creation of high-quality, methodologically grounded work products for JSI’s primary care & delivery portfolio.
• Apply frameworks and evidence-informed methodological approaches, tools, and best practices to projects.
• Guide project team(s) to conceptualize, develop, and iteratively improve project deliverables for effectiveness and impact, with ultimate accountability for high-quality of project processes and deliverables.
• Apply adaptive leadership strategies to guide strategic decision-making.
• Facilitate large and/or politically complex external-facing meetings, being attentive to the participant experience including demonstrating cultural humility. Independently synthesize ideas and provide thoughtful responses in real time.
• Synthesize and deliver complex information to diverse audiences in a clear and engaging manner.
• Identify opportunities for further dissemination of findings to promote recognition of JSI’s technical excellence and/or thought leadership in the field.
• Lead conceptualization and authorship of large and/or complex technical proposals, and put together complementary and competitive project teams ultimately generating new project work.
• Strengthen and expand client relationships, focusing on strategic partnership and business growth. Negotiate scopes of work, partnership agreements, and budgets.
• Engage actively with clients to ensure satisfaction with process and final products.
• Lead project teams to identify areas for improvement to ensure continuous learning, merit-based professional growth, and excellence in team work processes and products.
• Guide teams to apply continuous learning to projects and internal operations.

• Requires a Bachelor’s degree with at least 10 years of relevant experience, or equivalent experience.
• Demonstrated experience and deep knowledge of health centers with senior leadership roles in supporting health center training, coaching, and TA delivery. Understanding 330 compliance and translation to health center TA delivery is essential.
• Advanced expertise in health center finance and operations, including the key drivers of organizational performance.
• Demonstrated project leadership in guiding multi-disciplinary teams to address systems-level and policy levers to effect structural change.
• Demonstrated success in leading strategic business development initiatives, expanding client and funder relationships, and securing significant project funding.
• Advanced expertise and proven expertise in applying adult learning principles to training including group facilitation, coaching, training, other technical assistance modalities, and independent development of high-quality, methodologically grounded work products.
• Data fluency and ability to leverage performance data to measure impact and as diagnostic tools to improve learning outcomes.
• Advanced strategic thinking skills, and demonstrated capacity to do long-term planning.
• Demonstrated experience leading team adaptability by effectively managing change.
• Demonstrated advanced skills in high-level oral and written communication, including influencing policy and leading complex stakeholder negotiations.
• Proficiency in MS Suite and Google Suite. Ability to utilize AI tools thoughtfully, ensuring efficiency, integrity, and excellence while adhering to ethical standards and maintaining data privacy.

Language

• Fluent oral and written English communication skills.

Travel expectation

• Willingness and ability to travel, if necessary (up to 15%).

Work environment

• Operates a computer a majority of the time in a virtual first environment.
• Ability to maintain a comfortable and ergonomic posture while working or bending, sitting, kneeling, lifting, driving.

3.33.3 out of 5 stars Boston, MA 02210 $94,774 - $166,270 a year

JSI is dedicated to strengthening health and education systems to improve the lives of individuals, families, and communities. We believe all people should have what they need to live their healthiest lives and reach their full potential. To accomplish this, JSI works hand-in-hand with government agencies, community organizations, and the private sector to design pragmatic strategies for complex problems. We drive measurable impact in public health, health care, and education to enhance the well-being of people in the United States and around the world.

As a global organization, JSI has designed, delivered, and scaled programs in more than 50 countries worldwide. In the U.S., JSI has worked in evaluation, training and technical assistance, policy, and strategy in all 50 states and has teams in Massachusetts, New Hampshire, Rhode Island, DC, Georgia, Colorado, and California.